Learn how Airbnb short-term rental license requirements affect listing publication, minimum stay restrictions, and connection stability with Hostaway.
Airbnb STR license
In various countries and cities, you will need a valid license for your short-term rental property. Without this license, your listing might not be published, or you can only accept guests staying for a minimum of 30 days.
When your registration fails
- Contact your local city authority to provide proof that your listing is valid for short-term rental
- Ask local city authorities to contact Airbnb to inform them that our listing is valid for short-term rental
- In the event it takes a couple of days or your city doesn't help you, contact Airbnb by email with your case
To manage your license, log in to Airbnb > manage your listings > open one listing > and go to the tab "regulations". Here you can upload and review your license information.
What does this mean for your Hostaway API connection?
- When the license has issues, the connection will become unstable.
- In some cases, you might be able to handle last-minute guest requests, but calendar or message updates will not update as expected on Airbnb.
- When the Hostaway system starts to detect this, we try to inform you by email and in various other places and provide warnings.
- You must act on this as soon as you are notified about this by Airbnb or Hostaway.
- Hostaway tries to provide superior support in all cases.
- Due to the legal impact of license issues, we are not authorized, nor do we have access to information, to assist you with specific license issues.
- When the issue is fully resolved, our team can check that the connection is working again as expected and remove any minimum stay restriction that is still applied in Hostaway (see Minimum stay restriction after Airbnb approves your license below).
Minimum stay restriction after Airbnb approves your license
If Airbnb limits your listings to long stays (for example, a minimum of 30 or 31 nights) because of a license or registration issue, the same restriction is applied to those listings in Hostaway. When Airbnb approves your license or registration, the restriction is lifted on Airbnb, but it can stay in place in Hostaway until our team removes it.
If your listings still only accept long stays after Airbnb approves your license:
- In Airbnb, check that the license is approved for every affected listing (open the listing and go to the Regulations tab).
- Contact Hostaway Support and include the Hostaway listing ID of each affected listing.
- Our team removes the restriction in Hostaway and lets you know when short stays can be booked again.
Important: Do not delete, reconnect, or remap your listings to remove the restriction. This will not lift it, and deleting listings can cancel existing reservations and send cancellation emails to your guests.