New to Hostaway? Watch a 5 minute demo video of our software here. Watch video

Guest Invoicing and Auto-Charge

Follow

Connect your Stripe account and charge your guests CC by Hostaway

  • How to set up Guest Auto Invoicing with an Auto-Charge? plus-icon minus-icon

    Use Guest Invoicing and Auto Charge features Watch our 40-minute webinar Watch our 2 minutes How-to Please disregard the Stripe connection information shown in the videos because it is our old Stripe connection and not Stripe Connect. Create the...
    See more

  • Guest Invoicing Modifications plus-icon minus-icon

    Note that when a reservation gets modified (Due to: date change / number of guest change/ amenity change for extra charge) it does not modify the invoice nor automatically charge the guest credit card with the additional charge that occurs due to ...
    See more

  • How to charge a guest and other questions (FAQ) plus-icon minus-icon

    How to charge a guest? You have several options to charge your guest: You can create a single invoice with a charge on Hostaway for one particular reservation. First, you will need to create an invoice. Then, you can make a one-time payment. You ...
    See more

  • How to create manual invoices? plus-icon minus-icon

    Manual Invoices You have 2 ways of creating a single invoice. You can create an invoice from the Guest Invoicing feature > Invoice > Add   Or create an invoice from a reservation   Adding Details When you create a new invoice, you will need to a...
    See more

  • How to charge manually? plus-icon minus-icon

    Taking payments manually If you have already integrated your Hostaway account with Stripe, you can charge your guest directly from Hostaway invoice. How to create an invoice?  Once the invoice is created, you can charge your guest. Click on "Charg...
    See more

  • How to charge a Reservation after it got modified? plus-icon minus-icon

    Charge reservations after modifications When using Auto Invoices, the invoice with auto charges get created when Hostaway receives the reservation. The total of the auto-charges should be equal to 100% of the total of a reservation. But how does i...
    See more

  • How to cancel a charge? plus-icon minus-icon

    Cancel a charge From the reservation Go to Reservation > Charges > Click on the ... From Charges You can go to Guest invoicing and go to the charges tab and filter the reservation details accordingly.      
    See more