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  • How to set up Guest Auto Invoicing with an Auto-Charge? plus-icon minus-icon

    Use Guest Invoicing and Auto Charge features Watch our 40-minute webinar Watch our 2 minutes How-to   Create the Auto Invoice Title > This will be a title for all invoices created from this Auto Invoice Currency > Should be the same as the one ...
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  • How to charge a guest and other questions (FAQ) plus-icon minus-icon

    How to charge a guest? You have several options to charge your guest: You can create a single invoice with a charge on Hostaway for one particular reservation. First, you will need to create an invoice. Then, you can make a one-time payment. You ...
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  • How to create manual invoices? plus-icon minus-icon

    Manual Invoices You have 2 ways of creating a single invoice. You can create an invoice from the Guest Invoicing feature > Invoice > Add   Or create an invoice from a reservation   Adding Details When you create a new invoice, you will need to a...
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  • How to charge manually? plus-icon minus-icon

    Taking payments manually If you have already integrated your Hostaway account with Stripe, you can charge your guest directly from Hostaway invoice. How to create an invoice?  Once the invoice is created, you can charge your guest. Click on "Charg...
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  • How to charge a Reservation after it got modified? plus-icon minus-icon

    Charge reservations after modifications When using Auto Invoices, the invoice with auto charges get created when Hostaway receives the reservation. The total of the auto-charges should be equal to 100% of the total of a reservation. But how does i...
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  • How to cancel a charge? plus-icon minus-icon

    Cancel a charge From the reservation Go to Reservation > Charges > Click on the ... From Charges You can go to Guest invoicing and go to the charges tab and filter the reservation details accordingly.      
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  • Creating an automated Pre-Authorization plus-icon minus-icon

    Add Pre-Authorization to Auto Charges This feature allows Hostaway users to hold, and capture if needed, a certain amount from guest credit cards during the reservation process as means to set up refundable damage deposits or security deposits. Au...
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  • Guest Credit Card Pre-Auth FAQ plus-icon minus-icon

    Guest Credit Card Pre-Auth FAQ What is a pre-authorization? Authorization hold (also card authorization, pre-authorization, or pre-auth) is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approve...
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