Learn how the AI Replies knowledge base works, what information AI can use to answer guest questions, and how to improve response quality with better source content.
Knowledge Base
You can add listing facts to the Knowledge Base to empower AI with relevant data and ensure it has the right information to be able to respond to guest messages correctly
For example, you can add additional topics that AI doesn’t handle today. Listing Facts in the Knowledge Base will fill in the gaps.
The more Facts you add, the more accurate and helpful your responses become.
AI Replies will prompt you when there is insufficient information in your listing details and Rules, and will ask to add a Fact in the guest message.
AI Replies will remember your Facts whenever this question is asked in the future.
AI can learn from your PDFs
You can upload PDF documents, and AI will extract useful facts for your listings and add them directly to the AI Knowledge Base.
This means:
- less manual setup
- faster onboarding
- more complete knowledge
- fewer moments when “the answer was technically in a PDF somewhere.”
AI can also learn from the messages you send
AI automatically extracts relevant facts from the messages you send to guests, both on mobile and desktop, and adds those facts to the AI Knowledge Base.
You just do what you already do: reply to guests.
Meanwhile, AI quietly pays attention, captures useful new facts, and gets better at answering future repetitive questions. In other words, every reply you send can help make the system smarter, which is kind of amazing when you think about it.
This means:
- no extra steps
- no tagging
- no manual input
- zero clicks
This is a seriously strong step toward making Hostaway AI more helpful, more scalable, and much more effortless for you.
Pro tip
For those who want to review the facts AI adds to the Knowledge Base, it is practical to go to the Knowledge Base and sort the listings table by Last updated (as shown in the attached image).
This will place the listings that most recently had new facts added to the Knowledge Base at the top. From there, it is easy: click any listing to open its facts, then adjust them, leave them as they are, delete them, and so on.
Fact Source
The Source column in the AI Replies Knowledge Base facts table indicates where each fact came from. This helps users quickly understand how each knowledge base entry was created.
Possible source values are:
- Manual: The fact was added manually by a user.
- Document: The fact was uploaded or extracted from a document, such as a PDF.
- Messages: The fact was automatically extracted from host-to-guest message conversations.
Users can also filter the facts table by Source, making it easier to review and manage knowledge base entries based on their origin.