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Listings: Listing Not Live on Airbnb or Vrbo

Victor
  • Updated

Use this guide to troubleshoot listings that are not live on Airbnb or Vrbo, including export issues, missing setup steps, and publication problems.

 

Publishing a listing on platforms like Airbnb or Vrbo can sometimes encounter delays or errors that prevent it from going live. Below, we outline common causes, troubleshooting steps, and escalation methods to resolve such issues effectively.

 

Common Causes of Delays or Errors

  1. Platform-Specific Processing Times - On Airbnb, listing exports generally take only a few minutes but may take longer if verification is required. - On Vrbo, listings can take up to 72 hours to go live due to longer processing times.
  2. Incomplete Listing Information - Missing fields like cancellation policies, number of beds/bedrooms, or map pins can delay the export process. - Platform-specific mandatory fields must be completed before the listing can go live.
  3. Errors During Export - Listings may not connect properly if the setup information is incomplete or contains errors. - Some platforms require explicit actions (e.g., publishing the listing on Airbnb) to make the listing visible.

 

Step-by-Step Troubleshooting Guide

  1. Wait for the Standard Processing Time - Allow up to a few minutes for Airbnb or up to 72 hours for Vrbo before troubleshooting further.
  2. Verify Your Listing Details - Check and complete all required fields in your Hostaway listing: - Ensure accurate bedroom and bed details. - Add a valid cancellation policy. - Confirm address and map pin information. - Correct any errors or missing details and save your changes.
  3. Re-export Your Listing - After addressing any missing or incorrect information, attempt to export your listing again to the desired platform.
  4. Publish the Listing - For Airbnb, ensure the listing is manually published on their platform if required.
  5. Monitor the Live Status - Once the export and publishing processes are complete, check your listing’s status on the respective platform.

 

Additional Support

  • If your listing on Airbnb or Vrbo is still not live after following the above steps and waiting the required time: - For Airbnb, ensure all fields are correct and resubmit your listing. - For Vrbo, contact their IPM Support Team at pm-support@vrbo.com or call 877-239-2592 for listings inactive beyond 72 hours.

 

Final Checklist for Listings

  • [ ] Have you filled out all required fields (e.g., cancellation policy, room details)?
  • [ ] Have you verified the status of your exported listing on the platform?
  • [ ] Have you published the listing if needed?
  • [ ] Have you waited the full processing period for the platform?

By following these steps and ensuring your listing information is complete, you can minimize delays and ensure your listings go live as expected.

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