Use this guide to troubleshoot listing export issues in Hostaway, including failed exports, missing setup details, and channel-related publishing problems.
If you're experiencing issues exporting your listings from Hostaway to platforms like Airbnb or Vrbo, this guide provides comprehensive troubleshooting steps to resolve common problems.
Overview of Common Export Issues
Export failures often occur due to specific requirements or configurations that need to match between Hostaway and the third-party platform. Some of the most common issues include:
- Locked attributes are preventing updates
- Unsupported listing languages
- Pending manual reviews by the third-party platform's team
Specific Troubleshooting Steps for Exporting Listings to Airbnb
1. Attribute Locking Issues (e.g., "Space" Section)
If the "Space" section of your listing on Hostaway isn’t exporting to Airbnb, it could be due to attribute locking, where settings were edited directly on Airbnb, preventing synchronization with Hostaway. Here’s how to resolve it:
- Log in to your Airbnb account.
- Go to Listings and select the affected listing.
- Click on Edit Preferences.
- Select Property Management Software.
- Locate the list of locked attributes (such as "Space") under Not currently managed by Hostaway.
- Click Manage from Hostaway instead, next to the locked field.
After unlocking:
- Return to Hostaway and re-export the listing by clicking Save & Export in the Channel Specific tab or navigating to: Channel Manager > Channels > Configure for Airbnb > Export Listing.
- Wait a few minutes and check Airbnb to confirm the update.
2. Unsupported Listing Language
Sometimes, a listing won’t export to Airbnb due to the language setting. Currently, Airbnb requires listings to be in English for export. Here's how to fix this issue:
- Edit your listing in Hostaway
- Navigate to the "Additional Info" section and ensure the Listing Language is set to English
- Save changes
- Attempt to export the listing again, either through the Save & Export option or the Channel Manager.
Troubleshooting Export Issues with Vrbo
When exporting properties to Vrbo, the process may involve a review by Vrbo’s Internal Property Management (IPM) team. Once you initiate the export from Hostaway, the IPM team completes the request and sends an email confirmation of the connection. If any issues arise:
- Double-check that the property complies with Vrbo’s requirements.
- Monitor your registered email for a confirmation or update.
Other Recommendations for Successful Export
- Always ensure that your listings are complete and adhere to the requirements of the targeted platform before attempting an export.
- Regularly review your Hostaway Dashboard for notifications or error messages that may guide you in diagnosing issues.
By following these steps, you can troubleshoot and resolve most export issues encountered while using Hostaway.