Learn how multiple Stripe accounts work in Hostaway and when to connect different Stripe accounts at the account or listing level.
Introduction
- If you add a new Stripe account at the listing level, all previous uncharged reservations will need to be charged directly in Stripe, as the information about received reservations will not be transferred to the new Stripe account for security reasons, and the charges will fail. Adding the credit card again through the Guest Portal will only work for the original Stripe account used to process the reservation
- If you have multiple listings connected to the same Stripe account at the listing level, disconnecting the Stripe account from one listing will disconnect it from the rest, as they share the same access token. This includes deleting a listing, which also disconnects the Stripe account.
What is the multiple-Stripe account feature?
This feature will allow you to tie different Stripe accounts from the default Hostaway client Stripe account to a single listing or a group of listings. If no new Stripe account is added, the system will use the current Account-level Stripe account.
How to activate this feature?
It is activated for all our users.
How to connect Stripe on an account level?
The account level means that this Stripe account will be used for all your listings.
To connect, please review this article.
How to add a Stripe account on a listing level, for a single listing?
You will use this feature if you would like to use a specific Stripe account for a specific listing.
- Go to Listings > Edit > Payment Accounts > Use the Stripe (upgrade) version
- Click on the Activate button and confirm the statements
- You will be redirected to Stripe.com, where you should select the correct Stripe account and click on the Connect button
- When completed, you will be redirected to the Hostaway dashboard, and the Stripe account ID will be displayed as connected.
How to add a Stripe account on a listing level, for multiple listings?
- Go to Listings > Edit > Payment Accounts > Click on the “Apply to other listings" button
- Select the listings you would like to connect this Stripe account to and click on “Confirm Selection”.
How to deactivate a Stripe account from a listing?
To deactivate a Stripe account from a listing, please submit a request
- It will not be possible to set a Stripe account on the listing level before it has been set on the account level first
- It will not be possible to set the same Stripe account in both the listing and account levels