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Payment Providers

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We connect to Stripe and Braintree

  • Connecting and Using Stripe plus-icon minus-icon

    Stripe is a payment processor for credit cards. In order to collect payments or pre-authorize security deposits, you need a payment processor. How the Stripe connection works All credit card details that are given to Hostway will be securely uploa...
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  • Multiple-Stripe accounts plus-icon minus-icon

    Important: When you add the new Stripe account on listing level, all previous uncharged reservations will need to be charged directly in Stripe since the information about received reservations will not be transferred to the new Stripe account (fo...
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  • How to create an invoice with Stripe plus-icon minus-icon

    In which case could you use the invoice feature? The client changed his CC details but the information is not in Stripe You want to collect the CC and the payment at the same time You want to charge add-ons How to create an invoice? Go to Strip...
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  • How to charge a guest in Stripe plus-icon minus-icon

    Login to Stripe > Click on Customers > Locate the customer and click on it. Scroll down to make sure a card has been added and locate the Create Payment button. Enter the correct amount, description and charge the card. You may also make a pre-aut...
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  • Action Required in Stripe for Strong Customer Authentication (SCA) plus-icon minus-icon

    On September 14, 2019, Strong Customer Authentication (SCA) took effect in Europe. Under this regulation, European customer's card payments require additional authentication. Transactions that don't follow the new guidelines may be declined. At Ho...
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  • Why isn't the credit card added to Stripe? plus-icon minus-icon

    Sometimes, 3rd parties such as Booking.com collect cards without confirming their validity. When a card has been successfully added to Stripe, you can see the status in the "Reservations" page in the column "Payments". If the card isn't valid, Str...
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  • Stripe Upgrade connect with Hostaway plus-icon minus-icon

    Important!! The old Stripe connection will be depreciated. Use this guide to reconnect your Stripe account with the new Stripe (Upgrade) connection.   For main Stripe account connection: Use the below steps for your main Hostaway connected Strip...
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  • How to connect Authorize.net to Hostaway? plus-icon minus-icon

    Hostaway and Authorize.net Your Hostaway account is not connected to any payment provider Create an Authorize.net account Go to Settings > Press API Credentials and Keys > Find the API login ID > Generate a new transaction key and store it in a s...
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  • How to connect to ChargeAutomation plus-icon minus-icon

    We are happy to announce that Hostaway is integrated with ChargeAutomation. ChargeAutomation is a online check-in tool used to collect Guest ID, selfie, document, custom questions, e-signature & guidebook. Another powerful feature of ChargeAutomat...
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  • How to connect to Braintree? plus-icon minus-icon

    Braintree is a payments processor for credit cards. You'll need a processor to begin collecting payments from guests using credit cards. Another option is Stripe. How the Braintree connection works All credit card details that are given to Hostway...
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