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Payment Providers

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We connect to Stripe and Braintree

  • Connecting and Using Stripe plus-icon minus-icon

    Stripe is a payment processor for credit cards. In order to collect payments or pre-authorize security deposits, you need a payment processor. How the Stripe connection works All credit card details that are given to Hostway will be securely uploa...
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  • Multiple-Stripe accounts plus-icon minus-icon

    Important: When you add the new Stripe account on listing level, all previous uncharged reservations will need to be charged directly in Stripe since the information about received reservations will not be transferred to the new Stripe account (fo...
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  • Action Required in Stripe for Strong Customer Authentication (SCA) plus-icon minus-icon

    On September 14, 2019, Strong Customer Authentication (SCA) took effect in Europe. Under this regulation, European customer's card payments require additional authentication. Transactions that don't follow the new guidelines may be declined. At Ho...
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  • How to create an invoice with Stripe plus-icon minus-icon

    In which case could you use the invoice feature? The client changed his CC details but the information is not in Stripe You want to collect the CC and the payment at the same time You want to charge add-ons How to create an invoice? Go to Strip...
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  • How to charge a guest in Stripe plus-icon minus-icon

    Login to Stripe > Click on Customers > Locate the customer and click on it. Scroll down to make sure a card has been added and locate the Create Payment button. Enter the correct amount, description and charge the card. You may also make a pre-aut...
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  • Why isn't the credit card added to Stripe? plus-icon minus-icon

    Sometimes, 3rd parties such as Booking.com collect cards without confirming their validity. When a card has been successfully added to Stripe, you can see the status in the "Reservations" page in the column "Payments". If the card isn't valid, Str...
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  • How to connect to Braintree? plus-icon minus-icon

    Braintree is a payments processor for credit cards. You'll need a processor to begin collecting payments from guests using credit cards. Another option is Stripe. How the Braintree connection works All credit card details that are given to Hostway...
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