Connecting and Using Stripe

Stripe is a payment processor for credit cards. To collect payments or pre-authorize security deposits, you need a payment processor.

Read this Stripe article on how to create your Stripe account.

How the Stripe connection works

• All credit card details given to Hostway will be securely uploaded onto your Stripe account
• Once a credit card is successfully transferred to Stripe, you can find it under your Stripe account and pre-authorize or charge the card there
• The Stripe processing fee will be automatically added to the reservation for each processed charge, this information is received directly from Stripe but can be manually modified if needed, note that Stripe does not use currency conversion when passing this fee amount, if the currency on Stripe differs from the listing currency there will be discrepancies as the same amount will be received on Hostaway but with the listing currency, this conversion must be manually updated if needed
• Only cards added to the system after connecting to Stripe will be uploaded. Make sure you connect to Stripe as soon as possible
• You can only connect Hostaway to Stripe if you do not have it connected with Braintree (Hostaway does not allow to have both Stripe and Braintree connected for the same Hostaway account)
• If you would like to send automatic receipts, you can read this article
• If you have recently connected a new Stripe account to your Hostaway dashboard and you are having problems collecting payments on existing reservations, it is likely, that the credit card information on those reservations is not recognized by the new Stripe account. To resolve this, you can either re-add the credit card information through the Guest Portal or manually charge the reservations directly through Stripe. This is necessary because the new Stripe account was connected after the reservations were created, so the existing credit card information needs to be updated.

Connecting Stripe

For the main account level connection:

1. Login both to the main Stripe.com account and Hostaway dashboard.
2. Go to menu Settings - Integrations.
3. For Stripe (upgrade) section click on the activate button.
4. Your browser will redirect to Stripe to confirm your connection with your Hostaway account.
5. After you confirm you are redirected back to the Hostaway Dashboard where the Stripe connection shows active.

For individual listing level Stripe accounts when using multiple Stripe accounts:

1. First, connect your main stripe account to the listing level
2. Log out of the current Stripe account and log in to the listing-specific Stripe account
3. Go to menu listings - per listing click on the edit button - Payment accounts tab
4. Connect the Stripe (upgrade) account by clicking on the button connect to get redirected to Stripe
5. Confirm the connection to get redirected back to the Hostaway dashboard

Tips inside Stripe.com under Settings > Billing > Subscriptions and Emails

1. Set a Retry Schedule to use Smart Retries within 1 week to avoid losing payments

2. Activate Customer Emails to Send emails when card payments fail. The email can be customized with the client's logo and brand style. 

3. Activate Manage Payments that require 3D Secure. Specific reminder days settings are up to the client.

IMPORTANT: Make sure that you have completed your account profile on the Stripe side with all required business details.

Additional payment processing fees may apply.

 Simplify the guest payment process with these other partner integrations.