For most vacation rental channels, the most important part of their business is making sure the guest can get answers to questions quickly. For example, Airbnb will rate your listings partly based on the time it takes you to reply to an email or message. In this way, the guest communication is not only vital for you and your guest, but also for your chances to get more bookings due to a higher ranking.
With a Hostaway account, you get full access to the communication modules that allow you to quickly respond to inquiries, questions and offer streamlined answers in a quicker way.
When you rent out your places on channels like Airbnb, Booking.com, HomeAway, etc., you will see that you often receive similar questions from guests. "How does the washing machine work?", "Do you have some tips for local trips?", "When do I need to check out?" etc. With Hostaway templates, you are able to create email templates that you can use by clicking on the button to pre-fill your email reply for the guest. These templates can also be used for the Airbnb chat function straight from the Hostaway platform.
Within your Hostaway software, you have a great way to manage your guest communication. With the extensive filter options, you can quickly see what messages arrived latest, who needs to be answered and what answers have been sent out lately for example. You can find them by listing, channel date, guest name and a lot more. In a quick way, you can reply to an email by the dashboard and when you use the above templates, it will make it easier to reply to recurring questions.
Before check-in, during the stay and after check-out, there are many ways to inform your guest automatically by email and generate a better guest experience. You can send automatically the traditional "thank you for booking" email with some personal introduction. You can send 24 hours before arrival the driving directions and welcome them by messaging when they arrived. With Hostaway messaging software, you can automate this process and send dedicated emails per channel, listing, event type and when to send it.