Find answers to common questions about payment providers in Hostaway, including setup, supported providers, payment processing, and provider-related limitations.
Which are Hostaway-supported Payment Providers and how can I connect them?
| Stripe | Braintree |
| How to connect Stripe? | How to connect Braintree? |
What are the countries that the Payment Providers support?
| Stripe | Braintree |
| Stripe-supported countries | Braintree-supported countries |
Can I add several / Multiple customer cards to charge?
| Stripe | Braintree |
| Possible | Possible |
Can I connect a separate payment provider account on a listing level?
| Stripe | Braintree |
| Possible | Not possible |
Does Hostaway show the disputes that happened with payment providers?
| Stripe | Braintree |
| You can see in Hostaway which charges have a dispute | Disputes need to be dealt with from the Braintree dashboard |
Does Hostaway Receive Payment service processing fee data from the payment Provider?
| Stripe | Braintree |
| Yes, we receive the data | We don’t have access to this data |
Payment Methods of Payment Providers?
| Stripe | Braintree |
| Cards (debit/credit) | Cards (debit/credit) |
Good to Know about Preauth / Refundable Damage Deposit?
| Stripe | Braintree |
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Can I manually release the damage deposit / pre-auth via Hostaway?
| Stripe | Braintree |
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