Two factor Authentication (2FA)

Introduction

As part of our commitment to ensure the utmost security and privacy of your information, we have implemented security measures within the Hostaway Platform. All users are required to utilize Two-Factor Authentication (2FA) via SMS.

What is Two-Factor Authentication (2FA)?

If you are unfamiliar with 2FA, it is a security measure designed to add an extra layer of protection to your account. Instead of only entering your password to log in, 2FA requires an additional piece of information: A unique code is sent to your mobile phone via SMS.

This means even if someone knows your password, they will not be able to access your account without also having your phone.

An additional recommended step to ensure your privacy and safety includes creating strong passwords.

Common errors

Error "invalid username or password"

• You tried to log in but you got the following error "invalid username or password". This means that either your email address is incorrect or your password is incorrect
• Click on Forget password to receive a new password

You did not receive a code on your phone

• Make sure to enter a Mobile phone number
• If you only have a landline phone number, the code will be sent via email - Make sure to check your Spam/Junk

You would like to update your phone number

1. Log into the Hostaway Dashboard
2. Click on the top right corner where you see your Admin’s logo
3. Click on Edit > Scroll down > Edit Profile
4. Update your phone number
5. Save
   
   

You try to log in via Hostaway Mobile App but you can't enter the code (iOS only)

You will need to update the App to the latest version:

1. 1. Open the App Store

   2. Tap your profile icon at the top of the screen

   3. Scroll to see pending updates and release notes

   4. Tap Update next to Hostaway to update the app
      

Guidelines to create a strong password

We recommend following these guidelines to create a strong and secure password:

• Length: Choose a password that is at least 8 characters long. The longer, the better
• Complexity: Include a combination of uppercase and lowercase letters, numbers, and special characters (!@#$%^&*, etc.)
• Avoid Personal Information: Refrain from using easily guessable information like your name, birth date, or any other personal details
• Unique Password: Do not reuse passwords across multiple platforms
• You can use password generators such as Password Generator Plus or Delinea

1. Log in to your Account > Go to the "Account Settings" section
2. Scroll down > Click on "Change password"
3. Follow the prompts to complete the process
4. Save

If you are a user

1. Log in to your account using your existing credentials
2. Click on the top right corner where you see your admin’s logo
3. Click on Edit
4. Update your phone number
5. Click on Save

If you require further assistance please submit a request to our support team for assistance. Please click the link to learn How to contact the Hostaway Support Team.