Skip to main content
Sign in
Español Français Italiano
Menu

Two factor Authentication (2FA)

Safna
  • Updated

Introduction

As part of our commitment to ensuring the utmost security and privacy of your information, we have implemented security measures within the Hostaway Platform. All users are required to utilize Two-Factor Authentication (2FA) via SMS.

 

What is Two-Factor Authentication (2FA)?

If you are unfamiliar with 2FA, it is a security measure designed to add an extra layer of protection to your account. Instead of only entering your password to log in, 2FA requires additional information.

 

Where and how 2FA applies

Depending on where you are logging in from, the Dashboard or the Mobile App, the process will be slightly different:

 

Dashboard login

Magic Link login only (it will not be possible to log in with a 2FA code anymore).

You will receive an email to your email address with a Makic Link.

When you request a 2FA code during login, the email you receive contains:

  1. The traditional 2FA code (required for mobile app logins)
  2. A "Yes, this was me" the Magic Link that allows you to log in directly to the dashboard without entering the 2FA code. 
    • You should open the email and click on "Yes, this was me" on the same browser you started the login. i.e., If you log in to your computer browser and then go to your phone and click the 2FA magic link, it won't work. You will get the following message. So you should complete the whole process on the same browser.

      Captura de pantalla 2025-05-07 a las 10.55.03.png

  3. A "No, it wasn't me" option to redirect you to the password reset page if you suspect someone might have stolen your password

    7953eacf-4419-48dc-bcef-a62541ad5c98.png

Mobile app login

Only 2FA code (magic link not supported). A unique code is sent to your mobile phone via SMS

 

This means even if someone knows your password, they cannot access your account without having access to your email or phone.

An additional recommended step to ensure your privacy and safety includes creating strong passwords.

Guidelines to create a strong password

We recommend following these guidelines to create a strong and secure password:

  • Length: Choose a password that is at least 8 characters long. The longer, the better
  • Complexity: Include a combination of uppercase and lowercase letters, numbers, and special characters (!@#$%^&*, etc.)
  • Avoid Personal Information: Refrain from using easily guessable information like your name, birth date, or any other personal details
  • Unique Password: Do not reuse passwords across multiple platforms
  • You can use password generators such as Password Generator Plus or Delinea
To change your password, please follow the next steps
  1. Log in to your Account > Go to the "Account Settings" section
  2. Scroll down > Click on "Change password"
  3. Follow the prompts to complete the process
  4. Save

The Phone Number

If you would like to update your phone number

  1. Log in to the Hostaway Dashboard
  2. Click on the top right corner where you see your Admin’s logo
  3. Click on Edit > Scroll down > Edit Profile
  4. Update your phone number

  5. Save

How to check your phone number?

If you are an account holder:

  1. Log in to your account using your existing credentials
  2. Navigate to the "Account Settings"
  3. Click on Edit Profile
  4. Update your phone number
  5. Save

Note: Check your users’ phone numbers; they will have to enable 2FA as well

If you are a user

  1. Log in to your account using your existing credentials
  2. Click on the top right corner where you see your admin’s logo
  3. Click on Edit
  4. Update your phone number
  5. Click on Save

Common errors

Error "invalid username or password"

  • You tried to log in, but you got the following error "invalid username or password". This means that either your email address is incorrect or your password is incorrect
  • Click on Forget password to receive a new password

You did not receive a code on your phone

  • Make sure to enter a Mobile phone number
  • If you only have a landline phone number, the code will be sent via email. Make sure to check your Spam/Junk

You try to log in via the Hostaway Mobile App, but you can't enter the code (iOS only)

You will need to update the App to the latest version:

    1. Open the App Store

    2. Tap your profile icon at the top of the screen

    3. Scroll to see pending updates and release notes

    4. Tap Update next to Hostaway to update the app

If you require further assistance, please submit a request to our support team for assistance.

Please click the link to learn How to contact the Hostaway Support Team.

Related articles