Settings: Using Company Name & Email for outgoing emails Follow

Guest Email Customization

By default, all emails sent from the Hostaway account to the guest show the Hostaway email address instead of your company email address.

With this feature, all the outgoing emails you send through Hostaway will appear as sent from your admin account's main email address and with your company name as the sender.

How to enable this feature in your account

If you do not see the below options in your account then most likely this feature was not yet activated for you. Please submit a request and we will be happy to help.

To change the Company Name please follow the next steps:

1. Go to "Settings" > Scroll down > Edit profile
2. Fill in the "Company Name" and select the checkbox "Use company name for outgoing emails"
3. A tooltip exists stating "Outgoing emails you send through Hostaway will appear as sent from your email address and under your company name. After saving you will soon receive an email from Amazon asking you to authorize sending emails in your name"
4. Click on "Save"
5. You will receive in your Hostaway admin email address (the one that will appear in all your future communications with guests) an Amazon email and you should click on the URL to authorize this feature:
   
   

When the customers use this feature, even if the emails are sent having their email addresses, the responses of the guests to the sent emails will still show on Hostaway.

Note: If you have email settings such as SPF, DKIM, or DMARC, make sure to reach out to your email provider to confirm these emails can be sent by Amazon (In the SPF record the following should be added: "include: amazonses.com").