Guest Email Customization
By default, all emails sent from the Hostaway account to the guest show the Hostaway email address instead of your company email address.
With this feature, all the outgoing emails you send through Hostaway will appear as sent from your admin account's main email address and with your company name as the sender.
How to enable this feature in your account
If you do not see the below options in your account, then this feature was most likely not yet activated for you. Please submit a request, and we will be happy to help.
To change the Company Name please follow the next steps:
- Go to "Settings" > Scroll down > Edit profile
- Fill in the "Company Name" and select the checkbox "Use company name for outgoing emails"
- A tooltip exists stating "Outgoing emails you send through Hostaway will appear as sent from your email address and under your company name. After saving you will soon receive an email from Amazon asking you to authorize sending emails in your name"
- Click on "Save"
- You will receive in your Hostaway admin email address (the one that will appear in all your future communications with guests) an Amazon email and you should click on the URL to authorize this feature:
When the customers use this feature, even if the emails are sent having their email addresses, the responses of the guests to the sent emails will still show on Hostaway.
Note
If you have email settings such as SPF, DKIM, or DMARC, make sure to contact your email provider to confirm that these emails can be sent by Amazon (in the SPF record, the following should be added: "include: amazonses.com").
Important
If you want to use your company name and email for outgoing email, you must purchase your own domain name to use this feature. Otherwise, if you use a domain such as me.com, which is not a custom domain name you own, but rather an email service provided by Apple, the feature will not work properly and emails sent to customers may end up in their spam boxes.