How to connect an Airbnb account to Hostaway?
Before starting, make sure to review the Airbnb limitations and recommendations. To learn more please watch this video.
Connect an Airbnb account to Hostaway
Before doing the steps below, kindly ensure that you are logged in to the Airbnb account you would like to connect with Hostaway on the Airbnb website.
Please follow the next steps to connect an Airbnb account to Hostaway:
- Go to your Hostaway Dashboard > Channel Manager > Channels > Configure Airbnb Pro
- Click on Connect existing Airbnb account
- Read and check all statements, then click on Next > An Airbnb page will be displayed
- Read and accept Airbnb Additional Terms of Service, then hit the Allow button
- Airbnb might show Your Airbnb account has been created. Please disregard this info (no account has been created, it is still the same one)
- Click on Return to Hostaway to proceed. It can take some time to load the Hostaway listing page
Import your listings
Additional information
- After the connection, the guest requirement settings in Airbnb will be reset. Only Airbnb standard requirements and Profile Photo will be kept (if you had them set up).
- If you need the ID and recommendations, you will need to Hostaway Dashboard > Listings > Edit > Channel Specific > Airbnb Instant Bookable allowed categories > Select the option you want > Save
- If you are currently using a Split-fee Airbnb structure commission, please be aware that the following property types will change to Host-only service fees upon connection: aparthotel, bnb, boutique_hotel, farm_stay, hostel, hotel, lodge, timeshare, minsu, casa_particular, pension, pousada, resort, ryokan, heritage_hotel or serviced_apartment. This is an Airbnb rule applied to professional PMs using professional software. Make sure to confirm which is your service fee after the connection
- After connection, you can update most settings from Hostaway. However, the service fee explained above is only modifiable on Airbnb if you are within the exceptions explained in this article
- In Hostaway you can modify the markup of your listings to adapt it to the 15% Host Service Fee
- After connection, automated messages in Airbnb will no longer work. You should recreate those in the Hostaway Dashboard.