How to create/export a Hostaway listing to Airbnb?

Exporting a Hostaway listing to Airbnb will create a listing in Airbnb. If the listing is already connected to Airbnb you should not use this feature to send it again since it will create duplicates.

Export your listing to Airbnb

To push your Hostaway listing to Airbnb please follow the next steps:

1. Go to your Hostaway Dashboard > Listings > Click on Edit
2. For every tab, make sure to fill out all the information (if the information is not filled it may result in errors upon export) Especially the information present in the "Channel specific" tab in the Airbnb section
3. Once all information has been correctly filled out, go to Channel Manager > Channels > Configure Airbnb > Click on "Create a new listing (beta)"
4. Select the listing you would like to export to Airbnb > Click on Create
5. Once done, check if the listing was created on the Airbnb site properly. If you can't find it, an error might have occurred. Please let us know by submitting a request and we will be happy to assist

If you are experiencing an issue where a listing export from Hostaway to Airbnb is failing due to an internal error, you can try the following steps to resolve the problem. First, log in to your Hostaway account and locate the affected listing. Then, attempt to export the listing to Airbnb again. If the issue persists, you may need to contact Hostaway support for further assistance in resolving the internal error.

Updating Airbnb Listing Details in Hostaway

If you have made updates to your listing details, including photos and name, on Airbnb but these changes are not being reflected on the Hostaway platform, you will need to manually reimport the listing from Airbnb to Hostaway. To do this, go to the Channel Manager in Hostaway, select the Airbnb Pro channel, and click on the 'Reimport' option for the specific listing you updated on Airbnb. Please note that this will override the information currently in Hostaway with the updated details from Airbnb.

Please bear in mind that not all information is being pushed to Airbnb (for example tax information needs to be filled out directly in Airbnb), therefore go through all the listing information and make sure it is correct. If the information is missing, please fill it out on Airbnb. You can then re-import it to update the Hostaway listing.