Use this guide to export Hostaway listings to Airbnb and troubleshoot common export issues, including missing setup details, failed exports, and listing creation errors.
Exporting your Hostaway property listings to Airbnb is a simple process when all the necessary information is correctly filled out, but some users may face specific challenges along the way. This guide provides step-by-step instructions for the export process, tips for avoiding common issues, and solutions to frequently encountered problems.
Prerequisites and General Checks
Before exporting your listing from Hostaway to Airbnb, ensure the following:
- Complete all required details in every tab of your Hostaway property listing, especially the Channel-Specific tab for Airbnb.
- Verify that the Language field under the Additional Info tab is set (e.g., English). Missing this may cause the export to fail.
- Confirm that your property is published and active on Airbnb. Listings with a status like "PROPERTY TURNED OFF" will not export successfully. Ensure the listing is active before attempting export.
Steps to Export Listings from Hostaway to Airbnb
Follow these instructions to export your listing:
- Log in to your Hostaway Dashboard.
- Navigate to Channel Manager > Channels > Configure Airbnb.
- Click on Create a new listing (beta).
- Select the desired property and click Create.
- Verify in your Airbnb account that your listing appears.
Pro Tip: If you do not see the 'Create a new listing (beta)' option, refresh the dashboard or contact Hostaway support to enable the feature.
Troubleshooting Export Issues
If your listing doesn’t export successfully, consider the following common issues and their solutions:
Missing or Incorrect Information
- Double-check that all required listing details, including license information, are filled out. Missing details may restrict the availability of the listing or cause export issues.
- Correct invalid address details. Errors in latitude (lat) or longitude (lng) data for the property’s location may result in Airbnb rejecting the address.
Inactive Property on Airbnb
- Ensure the property is published and active on Airbnb. Resolve any status issues like "PROPERTY TURNED OFF" by republishing the listing directly on Airbnb before attempting to export again.
Manual Address Input
- In cases where the address data is problematic, you may need to: - Manually publish the listing on Airbnb (see Airbnb Help Articles for assistance). - Update the address in Airbnb to ensure it’s valid. - Remap the listing with Hostaway to sync the corrected details.
Updating Minimum Stay Synchronization
To set or update the minimum stay for your Airbnb listing via Hostaway:
- Update the minimum stay details in your Hostaway Calendar.
- If you make changes in the Listings section, click Save & Export in your Hostaway Dashboard or Channel Manager to manually export the updates to Airbnb.
Important Note: Calendar-level updates (e.g., prices, minimum stay, availability) automatically sync to Airbnb, but changes in the Listings section require manual intervention.
Frequently Asked Questions
Why isn’t the export option visible in my Hostaway Dashboard? If the 'Add New' or 'Create a new listing (beta)' option isn’t visible, refresh your Hostaway Dashboard. If the issue persists, contact Hostaway support for assistance.
What should I do if my listing export fails repeatedly?
- Verify and correct all required details in the Hostaway listing.
- Ensure the listing’s address is accurate and complies with Airbnb requirements.
- Publish the listing directly on Airbnb if necessary and sync it back to Hostaway.
Why is my Airbnb calendar displaying incorrect statuses?
This often occurs because the property is inactive on Airbnb. Republish the listing directly on Airbnb, and the calendar should update once the listing is live.
By following the steps and tips in this guide, you can efficiently export and manage your Hostaway listings on Airbnb while quickly resolving common issues that might arise.