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Hostaway Invoices: FAQs

Florian
  • Updated

For all of our customers 

Your Billing Address is essential to Hostaway to apply the correct tax rate. 

 

1. How can I change my billing address?

  1. Go to your Dashboard > Settings > Payments Details > Click on Update Billing Address
  2. You can find more information in the Verify your Hostaway billing address article

 

2. Can my billing address be updated on a paid invoice?

  • We either got this information from your contract or you added it yourself via the Hostaway Dashboard
  • Once an invoice is paid, we cannot change the billing address for this invoice
  • That said, you can update your billing address and it will automatically update on future invoices.

 

3. I was charged sales tax when I should not be, how can I change this?

  • We will apply an applicable tax rate based on the billing information you have provided to us
  • This can be changed by updating your billing information
  • Note that we will not refund or claim back collected tax from the state in case an incorrect address has been provided to us.

 

Specific to our European customers

1. I am in the European Union and I should not be charged VAT, how can I pass the information?

  • To charge you a 0% VAT, we need your European VAT ID (not your local VAT ID)
  • You can validate your VAT ID on the VIES site
    • If it is valid, we will be able to change it
    • If it is not valid, we will not be able to change it and the system will keep charging you VAT
  • Once you validated your VAT ID, you can pass it to us by using this form

 

2. Can I be refunded if I was charged taxes?

  • If the information was not provided in your contract and we charged you your local VAT %, we will not be able to refund the invoice. You will have to contact your local authorities to get this refunded back to you.
  • Please note that since Hostaway is a Finnish company, all our Finnish clients will be charged VAT, even if a valid VAT ID is provided.

 

Hostaway Invoices

I see many lines on my invoices and I don't understand why, can you please explain?

You can find more information in our Understand your invoice article.

 

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