Before You Cancel: A Quick Note on Your Contract
Please review your contract and have it on hand before you proceed. It outlines your commitment terms, notice period, and any specific conditions that apply to your cancellation. This will help ensure the process is handled smoothly and without surprises.
Cancel your Hostaway Account
- Sign in to your Hostaway account
- Go to the Settings section
- Select Account
- Before deactivating your account, please consider the following
- Download/export all necessary data, including reservation data, before deactivating the Hostaway account; otherwise, reservation data will be lost, as we don't keep reservation data after an account is deactivated
Disconnect/unmap all of your listings from all connected channels
Delete all of your listings and users
- Once these steps are completed, click on the red button Deactivate Account
To assist you with your request, one of our dedicated Customer Success Managers will contact you shortly. Please share your feedback as we go. Your insights are invaluable and help us continually improve our services.
Hostaway's Cancellation Policy
Hostaway has a 30-day cancellation policy, which means that the full account cancellation process may take up to 30 days to complete. During these 30 days, Hostaway will work with you to ensure a smooth transition and provide any necessary assistance.