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Celeste

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Customer Success Project Manager

  • Total activity 47
  • Last activity March 20, 2023 13:56
  • Member since October 11, 2022 14:37
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 30
  • Activity overview
  • Articles (3)
  • Posts (7)
  • Comments (6)

Activity overview

Latest activity by Celeste
  • Avatar

    Celeste commented, January 18, 2023 09:38

    1. Community
    2. Short-Term Rental Forum
    3. Is it possible to attach a file to automated emails?

      Hi Mike, We have a solution for that. You can set up an automated message with a link to your Guest Portal. The Guest Portal is a unique link that each reservation has and that can be used to sha...

    • View comment
    • Celeste
    • January 18, 2023 09:38
    • 0 votes
  • Avatar

    Celeste created an article, January 02, 2023 14:19

    Financial reporting: 2023 updates - FAQ

    1. How-to guides
    2. Financial Reporting

      This FAQ is related to the 2023 Financial Reporting Updates explained in this article.    Where can I find the mapping tool? In your account financials settings: https://dashboard.hostaway.com/se...

    • Celeste
    • January 02, 2023 16:07
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Celeste created an article, January 02, 2023 14:02

    Financial Reporting updates: 2022 recap

    1. How-to guides
    2. Financial Reporting

    During 2022 we have been working on several improvements to build a more reliable Financial Reporting module. We’ve also worked hard to make improvements and fixes that were mostly invisible to our...

    • Celeste
    • January 10, 2023 15:16
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Celeste commented, November 21, 2022 11:05

    1. Community
    2. Hostaway How-to & Best Practices
    3. Reconciling reservation payouts

    Hi Freddie, As you know we don't have an integration with Xero yet but with the help of our API we should be able to help you with what you need. For Airbnb: to get the Airbnb total paid amount we ...

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    • Celeste
    • November 21, 2022 12:38
    • Edited
    • 0 votes
  • Avatar

    Celeste commented, November 17, 2022 11:10

    1. Community
    2. Hostaway How-to & Best Practices
    3. Rental Agreement - examples

    Hi Westrey! We have no specific recommendation as the Rental Agreement you choose depends on your location and needs.  Normally the Agreement should at least include: Property info, Guest info, cap...

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    • Celeste
    • November 17, 2022 11:10
    • 0 votes
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    Celeste commented, November 16, 2022 13:30

    1. Community
    2. Focus: Direct Bookings
    3. how to create a multi-room reservation

    Hi Stéphanie! 1. If you mean to book more than one room/property at a time in the Booking Engine, that is not possible. If a guest needs to book more than one property they will have to book twice....

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    • Celeste
    • November 16, 2022 13:30
    • 0 votes
  • Avatar

    Celeste created a post, November 08, 2022 13:43

    Focus: Financial Reporting - Guidelines

    1. Community
    2. Focus: Financial Reporting

    The Hostaway Financial Reporting module is the most flexible in the industry. While supporting our clients, we are seeing every day different ways of using Financial Reporting and we want you to be...

    • Celeste
    • November 08, 2022 13:43
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Celeste created a post, November 08, 2022 13:40

    Focus: Direct Bookings - Guidelines

    1. Community
    2. Focus: Direct Bookings

    Direct bookings are becoming more and more important, you can use this space to ask the community about their best strategies or help who needs a bit of help. How to post your request or comment? ...

    • Celeste
    • November 08, 2022 13:40
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Celeste created an article, November 07, 2022 11:26

    BETA - Extras Available In The Guest Portal!

    1. Getting started
    2. Early Access and Migration Programs

    We developed a brand-new feature that allows guests to add extras to all reservations via the Guest Portal. Why so? By offering your guests exciting services and products, you will be able to incre...

    • Celeste
    • March 21, 2023 20:42
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Celeste commented, October 27, 2022 14:39

    Official comment
    1. Community
    2. Hostaway How-to & Best Practices
    3. Mobile Messaging and Reservation Details

    Hi Jenny, Price breakdowns are not available in the app yet, this is now you can't find them. The good news is that we will be working on it! You can keep up with our latest releases in our ChangeL...

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    • Celeste
    • October 27, 2022 14:39
    • 0 votes

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