Learn what the Hostaway application fee is, how it relates to guest invoicing through connected payment processors, and why it appears as part of your billing setup.
What is the Application Fee?
The application fee is the fee charged by Hostaway for guest invoicing through Payment Processors connected to Hostaway. Per the Hostaway Terms of Service, Hostaway reserves the right to charge a fee for payment processing.
This fee has replaced the end-of-the-month invoicing fee charged by Payment Processors connected to Hostaway, which has seen a gradual increase over the past year.
Based on feedback from our customers, Hostaway has made the strategic decision to deactivate Payment Processors connected to Hostaway's invoicing feature and instead utilize Hostaway's invoicing system to offer better services and support on invoicing, but also guarantee that all fees can be considered when running your numbers.
How Will This Benefit You?
There are several benefits to this new invoicing system:
- The fee will never increase. Hostaway will not increase this fee. We will continue to improve our features, and you will not have to worry about unexpected fee increases
- Accurate reporting of payment processing fees. With this new fee, the reporting of payment processing fees will always be accurate (using the Payment Service Processing Fee field in Financial Reporting). This means that there will be no additional Payment Processors fees at the end of the month that you would have to pay
- Better support. With our invoicing system, we will be able to offer better support and have more visibility on your Payment Processors transactions
- Automated invoicing. By using automated invoicing on Hostaway, you can automate the collection of payments from any channel that provides a credit card, such as your website, Booking Engine, Vrbo, Booking.com, or Expedia