Listings: Hosting Quality Dashboard

What is the Hosting Quality Dashboard?

• The Hosting Quality Dashboard is a comprehensive tool in the Hostaway Dashboard designed to help property managers track and monitor the quality and performance of their listings
• It provides valuable insights into your hosting quality scores, allowing you to quickly identify areas where improvements can be made
• By proactively addressing any listing issues and maintaining high-quality hosting standards, you can prevent potential issues like listing suspensions, review rating drops, or missed opportunities for 5-star reviews
• With the Hosting Quality Dashboard, you can access key metrics and alerts for your listings across multiple Airbnb accounts, giving you a complete view of your portfolio’s health
• This tool enables you to take quick action to maintain a high level of service, improve guest support, and ensure exceptional guest stays

Purpose of the Hosting Quality Dashboard

• Monitor Hosting Quality: Keep track of hosting quality scores to identify opportunities for improvement

• Prevent Issues: Address listing issues before they escalate into suspension or negative reviews

• Boost 5-Star Reviews: Maintain top-tier hosting hygiene to consistently earn positive guest feedback

• Easy Access: View all your listings' performance metrics in one place, even across multiple Airbnb accounts

The Hosting Quality Dashboard is only accessible to admin users.

It has two main sections to help you manage your listings effectively: Listing Quality Dashboard and Reviews Dashboard.

Listing Quality Dashboard

The Listing Quality Dashboard consolidates data related to your listing quality across various platforms, including Airbnb, Vrbo, Booking.com, and more. This dashboard provides information on the review scores and quality status of each listing, as well as any issues reported by Airbnb.

Key Quality States:

• Good: No quality issues reported

• Educate: A quality issue has been reported. Review Airbnb’s guidelines and educational materials

• Warn: Several quality issues have been reported. Review Airbnb’s guidelines again

• Probation: Multiple quality issues have been reported. The listing is at risk of suspension. Review guidelines again

• Additional Warn: Too many quality issues have been reported. The listing is at risk of removal

• Pending Removal: The listing has too many quality issues. It will be removed in 30 days

• Suspended: The listing has been suspended due to too many issues. Hosts must review Airbnb guidelines

• Removed: The listing has been removed from Airbnb due to too many quality issues

These quality statuses allow you to understand where your listings stand and take the necessary steps to address any concerns before they escalate.

Disclaimer: Listings in "Good" Status Metric

• Please note that the Listings in "Good" Status metric combines listings marked as "Good" and "Educate." The "Educate" status is included because it does not impact the visibility of your listing
  
  
  
  
• If you have listings in both the "Educate" and "Good" statuses, the metric may only count those in "Educate" and overlook those in "Good"
• Listings marked as "Educate", are indeed in the "Educate" status on Airbnb. Each listing has an associated issue, and we strongly advise you to review and address these issues to prevent them from growing and negatively impacting the quality of your listing.