Cancellation Policy

Cancellation policies determine the guest's refund in the rare event that they cancel a reservation. They range from Flexible to No Refund policies. With the latest release, you will see a cancellation policy for each OTA, their description and any other related setting (such as custom cancellation policies or Airbnb non-refundable discounts) now it is possible to modify the cancellation policy individually for each OTA.

How to Set the Cancellation Policy?

Go to Listings > Click on Edit > Go to Additional info > Scroll down to Cancellation policy 

You can set the Cancellation policy as shown above:

• Cancellation Policy for OTAs - You can set a Cancellation policy for Hostaway, Vrbo, Airbnb, Marriott and Booking.com Channels.
• Cancellation Policy for Hostaway Channels (Website/ Booking Engine, WordPress, direct reservations and via the public API)

Policy definitions for Each Channel

Airbnb

Please refer to the following table to know more about Airbnb policies and definitions

You can also offer a non-refundable discount - Please click ? Mark for more information on this 

Relevant Article for your reference - Here 

Booking.com

For Booking.com; We only export the policy when using the Content API. We export it 1 time. It will have to be changed on Booking.com afterwards.

HomeAway / Vrbo 

You can Customize the Vrbo Cancellation Policy : Select Custom > Click on Edit > Pop will appear > Update the policy 

Direct Channels

You also have the option to amend the cancellation policy as you require for direct channels and create a custom cancellation policy by clicking on the 'Edit' button available next to each cancellation policies 

Then you can set up a new policy as per your requirement with multiple conditions. The selected policy will appear in direct channels such as the booking engine.

Marriott