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How to set up Cancellation Policy? Follow

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Tharindu
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Cancellation Policy

Cancellation policies determine the guest's refund in the rare event that they cancel a reservation. They range from Flexible to No Refund policies.

 

Set the Cancellation Policy

Go to Listings > Edit > Additional info

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You can set the Cancellation policy as shown above:

  • Cancellation Policy for OTAs - Vrbo and Booking.com only
  • Cancellation Policy for Hostaway Channels (Website/ Booking Engine, WordPress, direct reservations and via the public API)

Policy definitions 

Policy  HomeAway/VRBO Booking.com Direct Channels (default) Marriot
Flexible 100% refund if a reservation is cancelled at least 14 days before the arrival date
50% refund if a reservation is cancelled at least 7 days before the arrival date		 free of charge until 2 days. total price after 100% refund up to 14 days before check-in, 50% refund up to 7 days before check-in 100% refund up to 14 days before check-in
Moderate 100% refund if a reservation is cancelled at least 30 days before the arrival date
50% refund if a reservation is cancelled at least 14 days before the arrival date		 free of charge until 5 days. total price after 100% refund up to 30 days before check-in, 50% refund up to 14 days before check-in 100% refund up to 30 days before check-in
Firm 100% refund if a reservation is cancelled at least 60 days before the arrival date
50% refund if a reservation is cancelled at least 30 days before the arrival date		 free of charge until 14 days. total price after 100% refund up to 60 days before check-in, 50% refund up to 30 days before check-in 100% refund up to 60 days before check-in
Strict 100% refund if a reservation is cancelled at least 60 days before the arrival date
 free of charge until 28 days. total price after 100% refund up to 60 days before check-in 100% refund up to 90 days before check-in
No refund No refund No refund

No refund

100% refund up to 90 days before check-in

 

Please note :

  • Airbnb:  We support Firm policy (Full refund up until 30 days prior to arrival. 50% refund of accommodation fee up to 1 week prior to arrival, then non-refundable.)
  • Booking.com; We only export the policy when using the Content API. We export it 1 time. It will have to be changed in Booking.com afterwards.

Edit Cancellation Policy (Direct Channels)

You also have the option to amend the cancellation policy as you require for direct channels and create a custom cancellation policy by clicking on the 'Edit' button available next to the field:

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Then you can set up a new policy as per your requirement with multiple conditions. The selected policy will appear in direct channels such as the booking engine.
Make sure to set a type, name and condition for the policy accordingly:

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Edit cancellation policy for Vrbo

Under listings → channel-specific, there is a section for Vrbo’s cancellation policy. You can set a cancellation fee and up to 3 rules based on a percentage of the total amount that will be refunded to the guest when cancelling (minus the cancellation fee, which is never refunded).

 

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