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How to set up Cancellation Policy? Follow

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Safna
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Cancellation Policy

Cancellation policies determine the guest's refund in the rare event that they cancel a reservation. They range from Flexible to No Refund policies. With the latest release, you will see a cancellation policy for each OTA, their description and any other related setting (such as custom cancellation policies or Airbnb non-refundable discounts) now it is possible to modify the cancellation policy individually for each OTA.

How to Set the Cancellation Policy?

Go to Listings > Click on Edit > Go to Additional info > Scroll down to Cancellation policy 

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You can set the Cancellation policy as shown above:

  • Cancellation Policy for OTAs - You can set a Cancellation policy for Hostaway, Vrbo, Airbnb, Marriott and Booking.com Channels.
  • Cancellation Policy for Hostaway Channels (Website/ Booking Engine, WordPress, direct reservations and via the public API)

 

Policy definitions for Each Channel

Airbnb



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Please refer to the following table to know more about Airbnb policies and definitions

Policy Definitions 

Better Strict with a grace period 

 100% Refund up to 30 days before arrival, 50% refund up to 07 days before arrival 
Flexible  100% refund up to 01 day before arrival
Moderate 100% Refund up to 05 days before arrival, 50% refund up to 01 day before arrival 
Strict 14 with a grace period 100% Refund up to 14 days before arrival, 50% refund up to 07 days before arrival
Super Strict 30 50% refund up to 30 days before arrival 
Super Strict 60 50% refund up to 60 days before arrival

 

You can also offer a non-refundable discount - Please click ? Mark for more information on this 

Relevant Article for your reference - Here 

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Booking.com


For Booking.com; We only export the policy when using the Content API. We export it 1 time. It will have to be changed on Booking.com afterwards.


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Policy Definitions
Strict  100% refund up to 28 days before arrival 
Firm 100% refund up to 14 days before arrival 
Moderate 100% refund up to 05 days before arrival 
Flexible  100% refund up to 02 days before arrival 
No Refund No refund will be provided


HomeAway / Vrbo 



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Policy Definitions
Firm 100% Refund up to 60 days before arrival, 50% refund up to 30 days before arrival 
Moderate 100% Refund up to 30 days before arrival, 50% refund up to 14 days before arrival 
Relaxed 100% Refund up to 14 days before arrival, 50% refund up to 07 days before arrival 
Strict 100% Refund up to 60 days before arrival
No Refund  


You can Customize the Vrbo Cancellation Policy : Select Custom > Click on Edit > Pop will appear > Update the policy 

 

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Direct Channels

 

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Policy Definitions
Strict 100% Refund up to 60 days before arrival
Flexible  100% Refund up to 14 days before arrival,
50% Refund up to 07 days before arrival
Firm 100% Refund up to 60 days before arrival,
50% Refund up to 30 days before arrival
Moderate 100% Refund up to 30 days before arrival,
50% Refund up to 14 days before arrival
No refund  


You also have the option to amend the cancellation policy as you require for direct channels and create a custom cancellation policy by clicking on the 'Edit' button available next to each cancellation policies 

Then you can set up a new policy as per your requirement with multiple conditions. The selected policy will appear in direct channels such as the booking engine.

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Marriott

 

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Policy Definitions
Flexible 100% Refund up to 14 days before arrival
Strict 100% Refund up to 90 days before arrival
Moderate 100% Refund up to 30 days before arrival
Firm  100% Refund up to 60 days before arrival

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