Vrbo Extra Fee

Fees added to Vrbo are always mandatory so any fee applied to the Vrbo channel is automatically added to each reservation for the listing and cannot be selected/removed by the guests. They can also be included in the base rate, which means that they will not be displayed as a separate fee to guests during checkout, but rather be added to the base rate amount. They are always charged as a flat fee, which can be applied Per reservation, Per guest, Per night, or Per night per guest. 

How to add an extra fee

1. To add fees on Vrbo, go to listings > edit > price & fees and scroll down to the 'Custom fee' section:
   
   
   
   

2. Fees can be added by pressing the “add fee” button at the bottom. The fee will be added as a direct-channel fee first, and the Vrbo amount can be added later directly in the table:
   
   
   
   
   

3. The amount is entered directly in the input field under the Vrbo column:
   
   
   

4. The settings button allows clients to choose how to apply the fee: Per reservation, Per guest, Per night, or Per night per guest
   
   
   
   

5. It also allows the client to include the fee in the base rate. When checked, the fee will be included in the base accommodation rate shown to the guest at checkout and not as a separate fee. This setting is recommended by Vrbo to avoid displaying too many extra fees to the guest.

You can add up to 15 fees per listing and they will appear on the checkout page on Vrbo for the guest. The fee names are mapped as follows (name on Hostaway on the left, Vrbo on the right):

1. Additional cleaning fee - Final Cleaning Fee

2. Bed linen fee - Bed Linens

3. Booking fee - Booking Fee

4. Children extra fee - Administrative Fee

5. Credit card fee - Booking Fee

6. Extra beds fee - Additional Bed

7. Insurance fee - Administrative Fee

8. Kitchen linen fee - Linen Fee

9. Late checkout fee - Late Departure

10. linen package fee - Linen Fee

11. Midstay cleaning fee - Final Cleaning Fee

12. Other fees - Administrative Fee

13. Parking fee - Parking Fee

14. Pet fee - not mapped as there is a standard pet fee that should be used

15. Reservation change fee - Booking Fee

16. Resort fee - Resort Fee

17. Room request fee - Booking Fee

18. Service fee - Administrative Fee

19. Ski pass fee - Resort Fee

20. Tourism fee - Administrative Fee

21. Towel change fee - Bath Linens

22. Transfer fee - Transportation

23. Wristband fee - Resort Fee

As you may have noticed, some fees on Hostaway are shown using the same name to guests on Vrbo (for example both service fee and tourism fee are shown as administrative fee on Vrbo).

This is another reason to consider including those fees in the base rate so that the guests cannot see them separately on the Vrbo check-out page. However, in Hostaway for both the reservation page and in Financial Reporting the fees will be shown separately under their names, even if they were included in the base rate during checkout on Vrbo.