Learn how to configure listing prices, fees, and discounts in Hostaway and how these settings affect guest pricing across channels.
Price and Fees
In this section, you can set the base price of your listing, the fees, and the customs fees (which you can add manually), and create upsells to be applied to your Booking Engine.
At the top right of this section, you will find two different buttons, + Add Fee and + Add Upsell, to create Fees and Upsells. Both buttons will open a window to enter the fee or upsell details. The difference between these two types of fees is as follows:
- Pressing Add Fee will automatically create a mandatory fee
- Pressing Add Upsell will create an optional fee, also known as an upsell
What can you do on this page?
- Go to your Hostaway Dashboard > Listings
- Click on Edit
- Click on Prices & Fees
- Make the necessary adjustments
- Save
From there, you can update:
- BasePrice. This is your default price. Changing it will not update your calendar rate except for dates that have the same original Base Price. It is also used for newly created dates (we open a new month, 2 years in the future)
- Markup. Read more about markup
- Price for an Extra Person Fee (calculated and charged per night)
- Refundable Damage Deposit Fee
- Cleaning Fee and other Standard Fees
- Custom Fees
Please note:
- Check on the channel(s) that changes are applying correctly
- You can use this page's fees and export to other listings by using the bulk update option
Direct channel Fees: Extra fees & extra discounts
- These fees can be applied to Direct Reservations and reservations from the Booking Engine
- You can create extra fees and discounts directly from Listing > Edit > Price & Fees > Add Fees
Direct channel fees
You can select a fee type and amount, choose between flat or percentage, and to what you want to apply this new fee (per guest, per reservation, per night, per guest per night).
- Credit card fee
- Kitchen linen fee
- Linen package fee
- Transfer fee
- Wristband fee
- Extra beds fee
- Service fee
- Bed linen fee
- Booking fee
- Pet fee
- Ski pass
- Tourism Fee
- Children's extra fee
- Resort Fee
- Insurance Fee
When fees are marked as mandatory, they will always be included in the reservation and cannot be removed by the guest. Mandatory direct channel fees are automatically added to the Hostaway reservation total during checkout.
To learn more about how to add fees to your Vrbo listings, click here.
However, if you choose to make the direct channel fee optional at the listing level, you have the flexibility to select these fees after the reservation has been created. This allows you to offer the fee as an upsell, which means the guest doesn’t need to accept. When you edit the reservation to include the fee, the total price of the booking will be adjusted accordingly.
Note: The percentage of the optional fees such as credit card could be either applied to the base rate or the entire reservation amount.
How to Create Discounts in Hostaway
Hostaway allows you to create and apply discounts to reservations based on specific criteria you set.
Discounts can be applied to bookings received through various channels, such as Vrbo, Airbnb, and the Hostaway Booking Engine.
There are two types of discounts you can create in Hostaway.
Weekly or Monthly Discounts
These discounts are predefined and can be applied easily to your listings.
How it works
- You simply enter the discount percentage, and it will be automatically applied to bookings coming from Vrbo, Airbnb, and Hostaway Channels (including Booking Engine and Direct Bookings)
- Example: You can set a 10% weekly discount for bookings made for stays that span an entire week or longer
Customizable Monthly Discount Threshold for Hostaway Channels
- You can configure the number of days required for the monthly discount to apply on Hostaway channels, including Direct, Booking Engine, and Google VR
- This feature gives you the flexibility to adjust the discount settings based on your business processes
- To configure this setting, go to Listings → Price & Fees → Gear icon next to Monthly Discount
- The default value will remain at 30 days, as it was before
- Previously, the Booking Engine applied monthly discounts for reservations of 30 nights or more, while other platforms like Airbnb applied the discount for reservations of 28 nights or more
- This update helps align the behavior across different channels, giving you more control over how discounts are applied
Custom Discounts
Custom discounts offer flexible pricing options for specific booking conditions. These are available only for Hostaway Channels (Booking Engine and Direct Bookings).
How It Works
- Discounts are not displayed on your booking engine to guests
-
Apply discounts manually after the reservation is created:
- Go to the reservation on your dashboard
- Add the appropriate discount
- Available for both booking engine reservations and direct bookings, you create
This allows you to maintain standard public pricing while offering special rates when appropriate.
Discount Types
- Employee Discounts. Special rates for your staff members
- Last-Minute Discounts. Apply to bookings made within a set timeframe before check-in
- Other Special Discounts. For specific occasions (family/friends, military, etc.)
- Shareholder Discounts. Exclusive rates for company shareholders
How to Create a Discount
To create a discount for your listings, follow these steps:
- Go to your Hostaway Dashboard > Listings > Choose a listing > Edit
- Navigate to Price & Fees > Discount tab
- To create a Weekly or Monthly Discount, simply enter the desired discount percentage
- To create a Custom Discount, click on the + Add Discount button
- Select the Discount Type (Employee, Last-minute, Other, or Shareholder)
- Choose the Amount or Percentage of the discount
- If you select a percentage, you will be asked whether to apply it to the base rate or the entire reservation.
- If you selected a flat fee, choose how you want the discount to be applied: per Reservation, per Guest, per Night, or Per Guest per Night
- Click Save to create the discount
Important Notes
- Airbnb Discounts. If you wish to offer custom discounts on Airbnb, follow the steps in this article
- Booking.com Discounts. Discounts for Booking.com must be managed directly through the Booking.com platform. Hostaway does not support Booking.com discounts. Please follow the steps in this article to apply discounts on Booking.com