Learn how the Reservations page works in Hostaway and where to view, filter, and manage reservation details and actions.
Main Features
The Reservation page is designed for optimal performance and usability, providing immediate access to key reservation details. The layout allows you to keep multiple sections open simultaneously without visual disruptions, enabling smooth and efficient navigation through all reservation information.
Key Features
📋 Enhanced Header Display
The reservation header prominently shows the most critical information at a glance:
- Guest name with profile/channel image positioned alongside for easy identification
- Check-in and check-out dates are displayed
- Number of guests prominently featured
- Essential metadata, including status, payment state, channel, and listing name, with direct access
👥 Guest Information Layout
Guest profile and channel images are positioned next to the guest name for better space utilization
Guest count details are organized contextually with related fields:
- Children count
- Infants count
- Pets information
Disclaimer – Booking.com Special Requests
Booking.com differentiates between standard messages and special requests.
Due to a limitation in Booking.com’s API, special requests are not transmitted to any channel manager, including Hostaway, and therefore do not appear in the Hostaway inbox. Instead, special request messages are automatically added to the Guest Notes field in the reservation.
Guest Note Field
- The Guest Note field can be used by automatic email templates via the
guest_noteplaceholder. - Any text stored in Guest Notes can be merged into outgoing emails that use this field.
- Booking.com special requests are automatically saved here, but will not show as conversations in your inbox.
Regular guest conversations from Booking.com (standard messages) continue to appear in your Hostaway inbox as usual.
🏠 Listing Integration
Listing information features an "Open Listing" button for direct access
The listing name is prominently displayed in the header for quick reference
Seamless navigation between the reservation and listing details
📊 Organized Information Sections
- Basic Info Section: All essential reservation details are grouped intuitively for quick scanning
- Payments Section: Dedicated area for invoice downloads and charge management
- Responsive Design: Layout adapts perfectly to different screen sizes, ensuring all elements remain accessible and properly displayed
🔄 Smooth Navigation Experience
- Multiple sections can remain open simultaneously
- No disruptive page jumps when expanding or collapsing sections
- Optimized performance for faster loading times
- Consistent visual layout prevents content shifting