Booking.com: How to Open Hard-Closed Rooms

Resolving Hard-Closed Rooms on Booking.com

What Are Hard-Closed Rooms?

You may encounter "hard-closed" rooms when your rooms show as unavailable ("Closed") on Booking.com, despite being open in Hostaway. This might indicate that the rooms are hard-closed at the room level on Booking.com, preventing bookings.

How to Identify the Issue

Verify your room status by checking your Booking.com Extranet under Rates & Availability > Calendar. If rooms appear closed here but open in Hostaway, you're experiencing a hard-closed room issue.

Resolution Process

Step 1: Disconnect from Your Connectivity Provider

1. Navigate to Account > Connectivity Provider in your Booking.com Extranet
   
   
   
   
2. Disconnect from your current provider (such as Hostaway)

Note: This temporary disconnection is necessary to make manual changes

Step 2: Reopen the Hard-Closed Rooms

1. Select Open/Close Rooms from the Rates & Availability dropdown menu
   
   
   
   
2. Carefully select the correct date range you need to reopen. We strongly recommend that you make all dates and room types available to close rooms on Hostaway later if needed.
   
   
   
   
3. Apply the changes

Step 3: Verify the Changes

1. Return to Rates & Availability > Calendar
   
   
   
   
2. Confirm that the previously closed dates now show as "Bookable."

Step 4: Reconnect Your Channel Manager

1. Go back to Account > Connectivity Provider
2. Reconnect to your channel manager (e.g., Hostaway)
3. This will reestablish the automated connection

When to Use This Procedure

This process is particularly useful when:

• You notice availability discrepancies between Booking.com and your channel manager
• Dates appear available in your channel manager, but are closed on Booking.com
• You need to quickly restore bookability for specific dates

Additional Troubleshooting Options

If the issue persists after following the main steps:

1. Try the alternative approach:
   1. Go to your Hostaway Dashboard > Channel Manager
   2. Navigate to Booking.com and unmap the affected listing
   3. Update the settings directly on Booking.com
   4. Remap the listing and trigger a calendar export
2. Consider Hostaway's specialized feature:
   1. Hostaway offers an on-demand feature that can ignore room-level availability changes
   2. Contact Hostaway support to enable this feature if you experience recurring issues

For more comprehensive guidance, refer to Booking.com's official documentation on opening or closing rooms for bookings.