You can now use ChatGPT in your Hostaway inbox

ChatGPT can now suggest replies to guests from the inbox, based on conversation, reservation and listing data. Replies are not sent automatically, but need human approval as they may be inaccurate or misleading.

Where can you find this feature?

In the inbox text box, right next to the attachmen button.

What are the limitations and recommendations?

• ChatGPT can only suggest replies for guests that have sent at least one message in the conversation

• There is a length limitation that is affected by the length of the messages in the conversation.

• ChatGPT cannot improve replies, only generate new ones

FAQ

What information do you send to chatGPT?

We send the following instructions:

• You are a property manager of a short term rental business.
• Do not sign with your name.
• Reply to the guest using the information provided.
• Do not use information that does not appear in this conversation.

We also send the following data:

• Guest name
• Number of guests
• Guest stay dates
• Standard check-in time
• Standard check-out time
• Property name
• Total price

Do you share private information with chatGPT?

Yes, guest name. We do not share addresses or any other listing/personal information.

Can chatGPT automatically reply to my guests? I don’t want to approve every message

Our goal is to get there, but chatGPT isn’t ready yet. Since the risk of providing wrong information to guests is still too big, we require human approval of these messages for the time being.