General Questions
Q1: What is VeriFactu and why do I need it?
VeriFactu is Spain's electronic invoicing system mandated by the Spanish Tax Authority. It requires businesses to generate and submit compliant invoices with consecutive numbering and real-time reporting.
Q2: Is VeriFactu only for Spain, or does it apply to other countries?
VeriFactu is specific to Spain, but this is the first step in our broader EU e-invoicing compliance project. We plan to expand to France, Germany, Italy, Portugal, Czech Republic, and other EU countries in the future.
Q3: Will I be charged extra for VeriFactu invoicing?
No, VeriFactu-compliant invoicing will be free for all Hostaway users.
Q4: I’m an SII (Immediate Supply of Information) taxpayer in Spain. Does the new VeriFactu guest invoicing feature also cover my SII reporting obligations?
A: No. The VeriFactu-compliant guest invoicing feature is designed to generate and submit individual invoices to the Spanish Tax Authority in line with the VeriFactu e‑invoicing mandate.
The SII system is a separate VAT books reporting regime that requires real-time submission of your full VAT ledgers (issued and received invoices, investment goods, etc.). Hostaway’s VeriFactu guest invoicing:
Does cover: Creation and submission of compliant sales invoices for guest stays via VeriFactu.
Does not cover: Full SII VAT books reporting or submission of all required SII records.
Invoice Numbering
Q4: What is consecutive invoice numbering, and why is it required?
Consecutive numbering means each invoice must have a unique, sequential number with no gaps (e.g., 2025-0001, 2025-0002, 2025-0003). This is required by Spanish and most EU tax authorities for audit and compliance purposes.
Q5: Can I use my existing invoice numbering sequence from my previous system?
Yes, you can migrate your existing numbering sequence by setting a custom starting number, prefix, and suffix in your invoice settings.
Invoice Settings & Setup
Q7: How do I set up VeriFactu invoicing?
Go to the Invoice Settings page, complete your supplier/seller information, connect to VeriFactu, configure your invoice numbering, and select the listings you want to apply the settings to.
Q8: What information do I need to provide to register with VeriFactu?
You'll need your business name, Tax ID (NIF), legal address, and other regulatory details. The onboarding process can take up to 72 hours to complete.
Q9: Can I opt out of VeriFactu invoicing?
Yes, you can opt out if you already have an existing invoicing solution. However, if you opt out, Complaint invoicing features will not be available in Hostaway for those listings until a later date.
Buyer/Guest Information
Q10: Do I need to collect Tax IDs from all my guests?
No. For B2C (guest) invoices, you can issue a simplified invoice without buyer details. However, if the guest requests a full invoice (e.g., for business expenses), you must collect their name, Tax ID (NIF), and address.
Q11: What happens if the guest's Tax ID is incorrect?
The Spanish Tax Authority validates Tax IDs. If the Tax ID is incorrect or missing, the invoice will be rejected. Always verify the Tax ID before finalizing the invoice.
Q12: Can I issue an invoice to a third party (e.g., a company) instead of the guest?
Yes, you can update the buyer information in the draft invoice before finalizing it.
Invoice Statuses & Workflow
Q13: Can I edit an invoice after it's been finalized?
No. Once an invoice is finalized and submitted, it becomes legally binding and cannot be edited. You must issue a credit note or correction instead.
Q14: How do I handle a rejected invoice?
Check the error message, correct the issue (e.g., fix the Tax ID or buyer details), and resubmit the invoice.
Credit Notes & Corrections
Q15: When should I use a credit note?
Use a credit note to correct or partially refund an invoice that has already been issued and submitted to the Tax Authority.
Q16: Do credit notes have their own numbering sequence?
Yes, credit notes must have a separate, consecutive numbering sequence from your standard invoices.
Q17: Can I correct a finalized invoice?
You cannot edit a finalized invoice directly. You must issue a corrective invoice or credit note that references the original invoice.
OTA & Channel-Specific Questions
Q18: Will invoices be automatically submitted for all my OTA bookings (Airbnb, Vrbo, Booking.com)?
No, invoices will be automatically submitted only for channels or reservations and charges where the Host is the Merchant of Record. This is to prevent the potential fiscal liability of double reporting.