Use this guide to troubleshoot Vrbo pricing issues and listing accuracy problems, including incorrect rates, fees, or mismatched listing details.
Managing pricing and ensuring accurate data synchronization between Hostaway and Vrbo can sometimes present challenges, particularly based on the integration method chosen. This guide provides comprehensive insights into the available options, their limitations, and best practices to maintain listing accuracy.
Overview of Vrbo and Hostaway Integration
Hostaway supports two primary methods for integrating with Vrbo:
- API Integration: This method enables full synchronization of calendar availability, pricing, fees, and content.
- iCal Integration: A more limited approach, focusing solely on calendar availability sync. Pricing updates are not supported through iCal.
Managing Pricing with API vs. iCal
Users managing pricing within the Vrbo integration must note that:
- API Integration: Allows Hostaway to manage all aspects, including rates, fees, and content. Use this option for complete synchronization.
- iCal Integration: Requires managing all fees and pricing directly within the Vrbo dashboard since Hostaway cannot update pricing using this method.
Options for Managing Fees and Pricing:
- Staying with iCal: Update fees and pricing exclusively within Vrbo.
- Switching to API: Reconnect to the API for full synchronization. Refer to the Hostaway User Guide for detailed setup instructions.
Steps to Ensure Pricing Accuracy
To maintain accurate pricing on Vrbo when using the Hostaway API:
- Navigate to Hostaway Dashboard > Channel Manager > Vrbo > Configure.
- Ensure that the "markup/markdown" field is configured appropriately. - Set to 0% for no adjustment.- Use a negative value to apply markdowns or adjust based on currency fluctuations and fees.
Handling Reservation Inquiries and Pricing Limitations
When dealing with reservation inquiries on Vrbo:
- The API currently does not allow price modifications for inquiries. Manual adjustments in Hostaway will not sync to Vrbo or display to the guest.
- Sending direct links that allow guests to make bookings via Hostaway is also blocked by Vrbo to prevent external booking errors.
Transitioning to API Integration
For users seeking more robust synchronization capabilities, switching to API integration is advisable. Contact Hostaway support or consult the Hostaway User Guide to facilitate this transition.By understanding these methods and limitations, you can optimize your Vrbo-Hostaway integration for accurate pricing and seamless operations.