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Vrbo: Listings Not Appearing or Inactive

Victor
  • Updated

Use this guide to troubleshoot Vrbo listings that are not appearing, inactive, or not bookable, and review the most common setup and sync causes.

 

Hostaway’s integration with Vrbo allows listings to be exported seamlessly. However, certain steps or delays can sometimes cause listings to remain inactive or not appear on Vrbo. This article explains common issues and provides solutions to ensure your listings are live and functional on Vrbo.

 

Common Issues

  1. Listings Not Live After Export - Listings exported to Vrbo may still appear inactive. This delay is standard and typically takes up to 72 hours after export for listings to go live on Vrbo.- If the listings remain inactive beyond the 72-hour timeframe: - Ensure there are no additional requirements, such as entering mandatory information like registration numbers, via the Vrbo dashboard.- Contact Vrbo's Integrated Property Manager (IPM) Support for assistance.
  2. Export Problems or Mapping Issues - Sometimes, issues during the export can result in listings not pushing through to Vrbo. In such cases, export attempts may need to be reset.
  3. Listings Showing the 'Off' Status on Vrbo - A listing may show as inactive due to delays in processing or export errors. Confirm there are no outstanding notifications from Vrbo regarding the listing status. You may also need to check the Vrbo dashboard for updates.
  4. Syncing Price or Message Information - This issue may occur if the integration setup is incomplete. Double-check the export stage and contact Vrbo’s team to verify the connection or sync prices and messages.

 

Steps to Resolve Issues

  1. Export your listings via Hostaway’s Vrbo configuration page: - Navigate to your Hostaway dashboard.- Go to the Vrbo Configure Page, and click the Export button if necessary.- Complete all required fields for each listing to ensure a smooth export.
  2. Wait for up to 72 hours for the listings to go live on Vrbo after exporting.
  3. If the listings remain inactive after 72 hours: - Check your Vrbo dashboard for missing details, such as property registration numbers. Manually update this information if prompted.- Contact Vrbo Integrated Property Manager (IPM) Support for guidance: - Email: pm-support@vrbo.com- Phone: +1-877-239-2592
  4. Reset the export if needed: - Contact Hostaway support to perform an export reset before reattempting the process.
  5. For unresolved connection or syncing problems: - Verify the integration status and reach out to the Vrbo team directly to finalize the connection.

 

Helpful Tips

  • Always ensure that all required fields (e.g., registration numbers or legal/compliance documentation) are correctly entered.
  • Avoid unnecessary delays by monitoring your email and Vrbo dashboard for notifications or status updates.

Contact Information for Vrbo Support

For further assistance at any stage of troubleshooting Vrbo listings:

This process ensures that your properties are not only visible but also functional on Vrbo, maximizing your rental potential across platforms. If issues persist, reach out to Hostaway's support team for additional help.

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