Discount Coupons Follow

Introduction

The coupon feature allows you to configure and create coupons that can apply to direct reservations, reservations coming from the booking engine and the WordPress plugin 

How to create a coupon

You can create a coupon by going to the Reservation section in your Hostaway Dashboard and then selecting either "Coupons" You'll see there the option to "ADD COUPON"
Coupons can only be created by account owners or admin-level right users.

When we click "ADD COUPON" a pop-up will offer you several options to be filled:

• Coupon name: To identify the coupon

  • All coupons on the same Hostaway account must have a different name

  • No spaces are allowed

• Amount: It will be the discount that will apply

  • Discount can be a percentage (example: 5%) or a flat value (example: 20 EUR if listing in EUR)
  • This discount will apply to the base rate of the reservation

• Minimum nights: You can define the minimum nights you wish the coupon to apply to (if less, it doesn't get applied)

  • By default it will be 1

  • If for example you define the value as 3, then the coupon/discount is applied only for reservations of 3 nights or more

• Uses : it defines the number of times the coupon can be used

  • By default the value is of unlimited use

• Check-in dates: you can limit the coupon to be used only for check-in dates between a certain period of time

  • It has a “from” and a “to” to select a range of dates.

  • You can leave it empty if you don’t want to limit the coupon/discount to a specific check-in period of time

• Validity: defines the time during which the coupon can be used

  • It has a “from” and a “to” to select a range of dates. 

  • You can leave it empty if you don’t want to limit the coupon/discount to a specific period of time

All the conditions are accumulative, meaning that all have to be met at the same time to apply a coupon

When the coupon is saved, it will be shown and by default, it will be active.
At the moment it's not possible to edit or delete existing coupons. However, it is possible to activate or deactivate them.
Only active coupons can be applied on reservations
Coupons can also be Expired, if the validity date already passed.

How to apply a coupon

Coupons can apply to Direct reservations, Booking Engine and WordPress Plugin reservations

Please be aware that all custom discounts should be applied manually, none of them apply automatically. Custom Discounts can only be added manually when editing the reservation or when creating the reservation in the dashboard. We do not support last minute discounts for the Booking Engine.

In direct reservations, Booking Engine and WordPress, you'll see a new option to "Add a coupon". Only 1 coupon can apply per reservation.

To be able to introduce it, it is necessary to first select a listing and a check-in and check-out date so the system can calculate the correct discount. The coupons apply to the base rate, but the system also takes into account the price for extra person and discounts as part of the base rate.

When you introduce a coupon that meets all the criteria you will see a confirmation message and the total price will be automatically adapted.

At this moment it isn't possible to cancel an already applied coupon to a direct reservation. If needed you can cancel the reservation and create a new one.

If the coupon cannot be applied, the system will show the reason.  For example:

In the booking Engine and WordPress plugin the option will also be available if check-in and check-out dates are selected:

You will see it as part of the breakdown. In this case, this coupon is 10%, applying to base rate and price for extra person (so 10% of 2.000+500 which makes 250)

Coupons also apply independently from having any other discount (weekly discount for instance) applying.