Change your Airbnb email and password after migration to Airbnb pro

After you upgraded your account from Airbnb basic to Airbnb pro you are able to change your Airbnb email address back to your own direct email address. The new Airbnb connection no longer requires an email address from Hostaway to be used.

How does this work

On Airbnb.com website

1. Login to your Airbnb account
2. Click in the top right on the account icon and go to the page account
3. Click on personal information section and change your email address
4. Important!!
   Airbnb will notify you about the email change and you have to validate the change
5. When confirmed your email address has changed and Airbnb will send all emails again directly to your own email address.
6. After 48 hours try to login with the new email address to your Airbnb.com account! When you can not log in it usually means you have not yet approved the change and so Airbnb changed the email address back again. Make sure you validate this before making change to the Hostaway system.

On Hostaway dashboard

1. Login to the Hostaway dashboard
2. Go to the page Channel manager - channels - Airbnb basic - configure
3. Click on the button Change password and email
4. Important, here you only fill in the new email address. No need for a new password!!
5. Click on the button update

Your email address has now been changed in Hostaway to your direct email address.

Important: you will no longer be able to import listings by the Airbnb Basic connection.

Changing the Airbnb password

In the event you have changed the password on Airbnb you may need to reconnect the Airbnb basic account again. We do not recommend changing passwords as much as possible before the migration to Airbnb pro is fully completed. When you did do this follow the steps below to reconnect.

1. Login to the Hostaway dashboard
2. Go to the page Channel manager - channels - Airbnb basic - configure
3. Click on the button Change password and email
4. Make sure your email address for Airbnb login is the same as mentioned in the top of the module
5. Enter under password the new password of Airbnb and click on update
6. When the password is correct the account will reconnect
7. In some cases Airbnb demands additional verification, click on the verify button and follow the steps to verify the account.

Do you need additional support? Let us know by contacting support at Hostaway.