Learn when and how to update the email address used with your Airbnb connection, and what to check if Airbnb email forwarding or account notifications stop working.

Airbnb Changes on Email Forwarding

Airbnb has notified us that starting November 15, 2023, the old email forwarding proxy email system, both for guest reservation proxy emails as well as account-level proxy emails, if still used, will stop working. This change will only impact you if you are still receiving Airbnb account emails from Airbnb forwarded by Hostaway to one or more of your email accounts.

Change your Airbnb account login email to a direct email

Before November 15, 2023, log in to the Airbnb account(s) that have an Airbnb login email address ending in @airbnb.hostaway.info to change it to your direct email address.

On the Airbnb.com website

1. Log in to your Airbnb account
2. Click in the top right on the account icon and go to the account page
3. Click on the personal information section and change your email address
4. Important!! Airbnb may notify you about the email change, and you have to validate the change
5. When confirmed, your email address has changed, and Airbnb will send all emails again directly to your email address
6. After 48 hours, try to log in with the new email address to your Airbnb.com account! When you can not log in it usually means you have not yet approved the change, and so Airbnb changed the email address back again. Make sure you validate the email change by the Airbnb email received

We recommend making this change as soon as possible and before November 15, 2023, in your Airbnb account(s). After this date, you may need to contact Airbnb support directly to get the email changed as Hostaway will no longer receive these emails to forward.