Understanding your Hostaway invoices

Hostaway charges you according to the number of listings you have in your account.

Important: Even if a listing is not connected to any channel, you will be charged for it.

How much am I charged per listing?

You can see your current subscription plan by going to your Dashboard > Settings > Account.

When does my billing date start?

Your billing date starts on the day when you had your first onboarding call.
For example, if you connected and turned on the listing on January 16th, your next billing date is on February 16th.

How are the invoices being generated?

The invoices are generated automatically by Stripe.

You can add a credit card by following this article. Stripe accepts VISA, Mastercard, and AMEX.

Invoices are prorated depending on how many properties were online throughout the month.

Below are examples of 2 invoices:

Billing date: December 15th

Billing date: January 15th

If you have added or removed listings for the already paid period on the previous month (ex. Billing date: December 15th, so you will pay for the period of December 15th - January 15th), invoices will then work in two parts:

1. The previous month: Here we add or deduct based on the listings that have been added or removed. For example: if you delete a listing, the remaining balance you have paid will roll over to your next invoice.

In the first invoice, for the period of December 15th - January 15th, the Hostaway account owner has paid the monthly rate of 14 listings with no changes that happened during the previous month.

In the second invoice, for the period of December 18th - January 15th, the Hostaway account owner started off with 14 listings, and then added 2 listings to have a total of 16 listings. The time used for turning off (removing) or turning on (adding) is being recorded as prorated rates. This is being labeled as "Remaining Time" or "Unused Time".

2. The next month: Here you will see the current amount of listings you have as of your bill date. 

In the above example, for the period of January 15th - February 15th, as the Hostaway account owner currently has 16 listings as of the billing date, this is 16 x $35 = $560.

My invoice charge this month is higher than the total count of listings

This is generally a result of the pro-rated invoice model in combination with adding new listings to the software during the month. As an example:

On April 1st you paid for 10 listings x $50 = $500 for the use time between April 1st and May 1st. On April 15 you add 1 new listing to your Hostaway account making it a total of 11 listings.

During the next billing cycle on May 1st, the software will calculate the difference. 10 listings were paid for use between April 1 - May 1. 1 listing was added at $50 / 30 days x 15 = $25 needs to be added for past use.

In the end, the invoice amount comes down to.
1 x $50 / 30 days x 15 days = $25
Total listings 11 x $50 for period May - July = $550
Result: Total amount $550+$25 = $575 for 11 listings during that month.
The next invoice if no listings are added will count as 11 listings x $50 = $550

This is the most common reason why an invoice is higher, when you are still not sure, contact support.

My invoice charge this month is lower than the total count of listings

Similar to the above why the invoice can be higher, it can also be lower when you fully delete a listing from the Hostaway software. let's turn the calculation around to what happens when you delete a listing.

On April 1st you paid for 11 listings x $50 = $550 for the use time between April 1st and May 1st. On April 15 you deleted 1 listing from your Hostaway account making it a total of 10 listings.

During the next billing cycle on May 1st, the software will calculate the difference. 11 listings were paid for use between April 1 - May 1. 1 listing was deleted at $50 / 30 days x 15 = $25 needs to be deducted from the next invoice.

In the end, the invoice amount comes down to:
Minus 1 x $50 / 30 days x 15 days = - $25
Total listings 10 x $50 for period May - July = $500
Result: Total amount $500 - $25 = $475 for 10 listings during that month.
The next invoice if no listings are added will count as 10 listings x $50 = $500

What does Dealdesk mean?

This is just the subscription name Hostaway uses internally.