Learn how Hostaway invoices are calculated, including subscription charges, listing-based billing, prorated adjustments, unused time, remaining time, and invoice changes when listings are added or removed.
Hostaway charges you according to the number of listings you have in your account. Even if a listing is not connected to a channel, you will still be charged for it. This includes listings and units as well as parent/child listings.
How much am I charged per listing?
You can see your current subscription plan by going to your Dashboard > Settings > Account
When does my billing date start?
Your billing date starts on the day you have your first onboarding call. For example, if you connect and activate on the 16th of January, your next billing date will be the 16th of February.
How are the invoices being generated?
- The invoices are generated automatically by Stripe.
- You can add a credit card by following this article. Stripe accepts VISA, Mastercard, and AMEX.
- Invoices are prorated depending on how many properties were online throughout the month.
Below are examples of 2 invoices:
Billing date: December 15th
Billing date: January 15th
Suppose you have added or removed listings for the already paid period on the previous month (ex. Billing date: December 15th, so you will pay for the period of December 15th - January 15th). In that case, invoices will then work in two parts:
- The previous month: Here we add or deduct based on the listings that have been added or removed. For example: if you delete a listing, the remaining balance you have paid will roll over to your next invoice.
In the first invoice, for the period of December 15th - January 15th, the Hostaway account owner has paid the monthly rate of 14 listings with no changes that happened during the previous month.
In the second invoice, for the period of December 18th - January 15th, the Hostaway account owner started with 14 listings, and then added 2 listings to have a total of 16 listings. The time used for turning off (removing) or turning on (adding) is being recorded as prorated rates. This is being labeled as "Remaining Time" or "Unused Time".
- The next month: Here you will see the current amount of listings you have as of your bill date.
In the above example, for the period of January 15th - February 15th, as the Hostaway account owner currently has 16 listings as of the billing date, this is 16 x $35 = $560.
My invoice charge this month is higher than the total count of listings
This is generally a result of the pro-rated invoice model in combination with adding new listings to the software during the month. As an example:
- On April 1st you paid for 10 listings x $50 = $500 for the use time between April 1st and May 1st. On April 15 you add 1 new listing to your Hostaway account making it a total of 11 listings.
- During the next billing cycle on May 1st, the software will calculate the difference. 10 listings were paid for use between April 1 - May 1. 1 listing was added at $50 / 30 days x 15 = $25 needs to be added for past use.
- In the end, the invoice amount comes down to:
1 x $50 / 30 days x 15 days = $25
Total listings 11 x $50 for the period May - July = $550
Result: Total amount $550+$25 = $575 for 11 listings during that month
The next invoice if no listings are added will count as 11 listings x $50 = $550
This is the most common reason why an invoice is higher.
My invoice charge this month is lower than the total count of listings
Similarly to the above reasons why the invoice can be higher, it can also be lower when you completely delete a listing from the Hostaway software. Let's turn the calculation around to see what happens when you delete a listing:
- On April 1st you paid for 11 listings x $50 = $550 for the use time between April 1st and May 1st. On April 15 you deleted 1 listing from your Hostaway account making it a total of 10 listings.
- During the next billing cycle on May 1st, the software will calculate the difference. 11 listings were paid for use between April 1 - May 1. 1 listing was deleted at $50 / 30 days x 15 = $25 needs to be deducted from the next invoice.
- In the end, the invoice amount comes down to:
Minus 1 x $50 / 30 days x 15 days = - $25
Total listings 10 x $50 for period May - July = $500
Result: Total amount $500 - $25 = $475 for 10 listings during that month.
The next invoice if no listings are added will count as 10 listings x $50 = $500
Foreign Transaction Fee
When a customer buys something in a different country or currency, banks and card companies may charge fees to process the transaction. These fees are typically either a percentage of the transaction amount or a fixed fee. Although foreign transaction fees are not so common, it will be your responsibility to check with your bank or card company that they do not charge this fee.
If you notice a Foreign Transaction Fee on your bank statement, please contact your bank or card company as they are the ones who charge this fee. Alternatively, consider switching to a card that does not charge this fee.
What does Dealdesk mean?
This is just the subscription name Hostaway uses internally.