Overview
Hostaway's Guest Messaging AI, powered by ChatGPT, helps you respond to guests more efficiently in the Inbox. The AI suggests personalized replies based on conversation history, reservation details, and listing information. All suggested replies require human approval before sending to ensure accuracy and appropriateness.
Key Features
- AI-Generated Replies: Get intelligent response suggestions based on your conversation with guests
- Automated Messaging Templates: Create templates to provide guests with timely information
- Auto-Guest Review Templates: Encourage positive guest behavior and increase review rates
- Sentiment-Based Workflows: Trigger specific actions based on guest sentiment and needs
How to Access
You can find the ChatGPT feature:
- In the Inbox text box, next to the attachment button
- Customize AI reply tone in Settings > Integrations (options include: Assertive, Concise, Empathetic, Enthusiastic, Formal, Friendly, Informal, and Inviting)
Important Limitations ⚠️
- AI can only suggest replies for guests who have sent at least one message in the conversation
- There is a character limit affected by the length of previous messages in the conversation
- The AI cannot improve existing replies; it only generates new ones
Data Privacy Information
Information shared with ChatGPT includes:
- Guest name
- Number of guests
- Guest stay dates
- Standard check-in/check-out times
- Property name
- Total price
Note: While guest names are shared with ChatGPT, property addresses and other personal information are not disclosed.
Frequently Asked Questions
Q: Can ChatGPT automatically reply to guests without approval?
A: No, human approval is currently required for all AI-generated messages to prevent potential misinformation.
Q: What instructions guide the AI responses?
A: The AI is instructed to:
- Act as a property manager for short-term rentals
- Not sign with a name
- Only use information provided in the conversation
- Reply using relevant reservation details