How to transition from Vrbo iCal to Vrbo API?
When you start using your Hostaway account you might not have your Vrbo API connection set right away and might need to set instead a Vrbo iCal connection while you wait for the Vrbo team to initiate your implementation project and activate at that point your Vrbo API connection.
What should you do when being contacted by Vrbo to activate the API connection?
Make sure to go through all the steps explaining how to connect to the Vrbo API
- Manually add existing Vrbo Reservations to Hostaway. If you already had listings and reservations (past and future), Hostaway will not import them, and as soon as you remove the iCal connection those Vrbo reservations will no longer block the calendar. If you used another Channel Manager before you will need to import reservations (manually or CSV) with the channel Vrbo. If you do not do that, Vrbo will not be able to open the properties. You can get confirmation on this with your Vrbo Implementation Manager and they will tell you if you need to add any reservations in Hostaway to map them to Vrbo
Remove the Vrbo iCal from Hostaway for your listings. You should go to Channel Manager > Listing Mapping and in front of the listing click on the On sign for the Vrbo iCal and click Deactivate
To confirm the sync is working, you can (after confirming the Vrbo iCal is Off) block a date in the Hostaway calendar, wait a few minutes, and then confirm that the date was blocked on the Vrbo calendar
Confirm all listing settings in Vrbo are correct as well as calendar pricing