What to do when your Vrbo connection is stuck in Hostaway, including SSO failures and missing Advertiser ID issues.
The Vrbo connection process in Hostaway involves multiple steps and depends on Vrbo's Internal Property Management (IPM) team to complete the setup on their end. This means it is normal for the connection to take several days — but if it stays stuck indefinitely, action is needed.
Understanding the Vrbo Connection Process
Unlike Airbnb, which connects instantly via OAuth, the Vrbo integration requires Vrbo's team to approve and activate the connection on their side. The typical flow is:
You initiate the connection in Hostaway using your Vrbo Advertiser ID.
Hostaway sends the request to Vrbo's IPM team.
Vrbo's team processes the request and sends a confirmation email to your registered Vrbo email address.
Once confirmed, you can export your listings from Hostaway.
The connection process typically takes between 2 and 7 business days. If you have not received a confirmation email from Vrbo after 7 business days, follow the steps below.
Connection Stuck in 'Connecting' or 'Pending' Status
If your Vrbo connection has been showing as Connecting, Pending, or A Associar for more than 7 business days:
Check the email inbox associated with your Vrbo account for any messages from Vrbo's onboarding or IPM team. Check spam folders too.
Log in to your Vrbo account and verify that your Advertiser ID is correct. The Advertiser ID is the numeric ID found in your Vrbo partner dashboard, not your property listing ID.
In Hostaway, go to Channel Manager > Channels > Vrbo > Configure and verify the Advertiser ID entered matches exactly.
If everything looks correct and the connection is still stuck, contact Hostaway Support with your Vrbo Advertiser ID and the date you initiated the connection — the team can escalate to Vrbo's IPM team directly.
SSO Pop-Up Not Appearing
If the SSO (Single Sign-On) pop-up does not appear when you try to connect your Vrbo account:
Disable any pop-up blockers in your browser for the Hostaway domain.
Try a different browser (Chrome is recommended).
Clear your browser cache and cookies, then retry.
Make sure you are logged in to your Vrbo account in the same browser before initiating the connection in Hostaway.
Advertiser ID Field Not Visible in Hostaway
If the Advertiser ID field does not appear in the Vrbo configuration page in Hostaway:
This may indicate that your Hostaway account does not yet have Vrbo activated as a channel. Contact Hostaway Support to request Vrbo channel activation for your account.
Once activated, the Vrbo configuration page will display the Advertiser ID input field.
Connection Completes, but Listings Still Cannot Be Exported
If the connection shows as active but the Export button is not visible, or listings cannot be exported:
Verify that your listings are fully created in Hostaway before attempting to export. Vrbo requires complete listing information (photos, description, amenities, pricing) before export.
Check that a payment processor (e.g., Stripe) is configured in Hostaway — Vrbo requires a payment processor to be set up before export, as Vrbo no longer handles guest payments after integration.
Go to Channel Manager > Channels > Vrbo > Configure, click on your Vrbo account number, and look for the Export option at the listing level.
If the Export button is still not visible, contact Hostaway Support — this may require a backend account check.
When to Contact Support
Contact Hostaway Support if:
The connection has been stuck for more than 7 business days, and you have verified the Advertiser ID.
The Advertiser ID field is missing from the Vrbo configuration page.
Vrbo's IPM team has confirmed the connection on their end, but the status in Hostaway has not updated.