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Mobile App: Owner Experience for Property Managers

Victor
  • Updated

Learn how the Owner Experience works in the Hostaway mobile app, including how property managers enable owner access.

 

The Owner Experience brings a dedicated, owner focused view to the Hostaway mobile app. When a property manager activates it for an owner, that owner signs in to the same app but lands on their own Home screen — with a financial snapshot of their properties, access to their statements, and the ability to book their own stays. 

It answers the questions owners ask most — How much did I earn?, What's my occupancy?, Where's my statement?, Can you book my stay? — so they no longer need to email their property manager to find out.

In this article, you will find:

  • For Property Managers: How to turn on the Owner Experience for an owner and control what they can see.

  • For Property Owners: A tour of each screen in the app.

Owner Experience modules are off by default. Owners only ever see the listings you assign to them, and only the information you choose to share. 
Pilot phase. The Owner Experience is currently in pilot and is only enabled for a limited set of users. This article describes functionality available to pilot accounts. Availability and behavior may change as the pilot progresses.

 

Owner Experience for Property Managers

Setting up the Owner Experience

What you control

As a property manager (account owner or admin), you decide, per user:

  • Whether the user signs in as a property owner, getting the Owner Experience instead of the standard view. Switching a user to the Owner Experience doesn't remove any access they already have; it only changes how the app is organized for them. On the web dashboard, they keep their existing sections, and in the mobile app, they get a focused set of tabs: Home, Statements, and Menu (plus Calendar, if it's enabled for them — see below).

  • Which modules can they open: Owner statements, Owner stays, and Financial data. Financials live on the Home screen, and because it's permission-based, your settings control both whether the owner sees it and which financial metrics appear.

  • Which listings or units are assigned to them.

Calendar isn't specific to the Owner Experience, but owners may see it in the bottom navigation if it's enabled for their account.

 

Enable the Owner Experience for an owner

You can do this from the mobile app or the web dashboard; the permissions are the same in both places.

In the Mobile App

  1. Open the Menu tab.

  2. Tap Users. (Available to account owners and admins.)

  3. Select the user you want to set up.

  4. Open Access Permissions and turn on Owner focused mobile app experience in the Mobile app experience section.

    image-20260630-130038.png
     

  5. Review the user's permissions and switch on anything they need. Some may already be active — and because these permissions also govern what the user sees on the web dashboard, it's worth checking them before you finish:

    • Owner statements and Owner stays — found under Module Permissions.

    • Financial data — found under Financial Data Permissions. It's explained in more detail below.

       image-20260630-143933.png

       
You can't assign properties to an owner from the mobile app — this has to be done on the web dashboard.

 

On the Web Dashboard

  1. Go to Settings → Users and open the owner’s user.

  2. Scroll to Access Permissions and turn on Owner focused mobile app experience in the Mobile app experience section.

    image-20260630-123548.png
     

  3. Review the user's permissions and switch on anything they need. Some may already be active — and because these permissions also govern what the user sees on the web dashboard, it's worth checking them before you finish:

    • Owner statements and Owner stays — found under Module Permissions.

    • Financial data — found under Financial Data Permissions. It's explained in more detail below.

  4. Review the listings or units assigned to the owner. Owners are marked as an owner on a per-property basis, and this determines exactly which properties they can access — so confirm they're assigned to the right ones. This step can only be done in the dashboard for now.

 

Control the Financial Overview with financial permissions

What an owner sees in the Financial Overview comes down to one setting: Financial data permissions. You have four options:

image-20260630-124432.png

  • Don't allow access to financial data — the Financial Overview is hidden. The owner sees only Your Properties.

  • Show all data without restriction — the owner sees every financial field and formula.

  • Show all data except… — the owner sees every field and formula except the ones you choose to hide.

  • Show only selected data — the owner sees only the fields and formulas you specifically select.

    Which formulas an owner can see is controlled by your financial data permissions. For the full breakdown, see

Any changes you make here affect what the user sees both in the mobile app and on the web dashboard. To find out more, see Financial Reporting: User Permissions.

 

Frequently asked questions

  • Why don’t I see the Financial Overview? Your property manager hasn’t turned on financial access for your account. You’ll still see Your Properties.

  • Why is a date stroked through when booking a stay? That date is already booked or blocked, so it isn’t available.

  • Why can’t I book a stay? Booking may not be enabled for you, or you don’t have a property assigned yet. Contact your property manager.

  • Why is a statement missing? It may not be published yet, or it belongs to a listing that isn’t assigned to you.

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