Use this guide to troubleshoot internal errors when importing, exporting, or syncing Airbnb listings with Hostaway, and review the most common causes before contacting support.
Introduction
Internal errors during the syncing of Airbnb listings with Hostaway are common and can arise due to platform updates or synchronization issues between Airbnb and Hostaway systems. These errors typically occur during listing imports or exports. This article identifies the most common causes of such internal errors and provides actionable steps to resolve them effectively.
Common Causes of Internal Errors
1. Issues with Instant Booking Settings
Airbnb periodically updates its platform settings, which may lead to internal errors if the configured values in Hostaway do not align with Airbnb’s requirements. One such example is the update to Airbnb's 'Instant Booking' settings:
- Airbnb requires all guests to provide a government ID.
- Acceptable values for 'Instant Booking allowed category for Airbnb' are now limited to 'off', 'everyone', and 'well_reviewed_guests'.
Solution: To resolve this, modify the Instant Booking settings directly on the Airbnb platform to align with these requirements.
2. Address or Map Pin Mismatches Between Hostaway and Airbnb
Airbnb may lock certain fields after reservations are made. This can result in updates being partially successful, leaving some fields unsynchronized while others are updated.
Solution: To fix address or map mismatches, follow these steps:
- Navigate to Channel Manager within Hostaway.
- Select Channels and choose Airbnb.
- Click on Configure, then go to Import & Mapping.
- Use the yellow Reimport button to reload the listing details. You must perform this step for each affected listing. Ensure the settings precisely match those on Airbnb.
Alternatively, you can manually edit entries in the Hostaway platform to match Airbnb's locked settings.
General Guidelines for Troubleshooting Airbnb Sync Errors
- Verify Settings on Both Platforms: Ensure that all configuration settings, especially mandatory fields, are consistent between Hostaway and Airbnb.
- Reimport Listings: Whenever a sync error occurs, use the reimport functionality in Hostaway’s channel manager to resolve issues for the affected listing.
- Contact Support if Necessary: If the issue persists after reimporting or manual adjustment, you may need to reach out to Hostaway's support or Airbnb for further assistance.