Learn how to import Vrbo reservations into Hostaway and what to expect when bringing existing bookings into the system.

How to import Vrbo reservations?

This topic is for Vrbo API customers.

When you export your Hostaway listings to Vrbo, there are 3 different scenarios:

1. You never used Vrbo
2. The listings are already in Vrbo, but were never connected to a Channel Manager
3. The listings are already in Vrbo and are connected to a Channel Manager

In scenarios 2 and 3, you already have listings in Vrbo, but to use the API connection, Hostaway will need to create new properties. Once created, the OTA will merge both listings (the one you had before using Hostaway and the one that has been created by us).

• Past Reservations: Historical booking data from the channel over the past 45 days
• Future Reservations: All upcoming bookings currently in the channel

If you already have reservations on your "old" Vrbo listing and want to move them to Hostaway, you must import them into the Hostaway dashboard.

Payment Processing

• VRBO imported reservations (past or future) will show payment status “Unknown.”
• No OTA charges are created from VRBO imports, and automatic payments do not apply.
• If needed, add online/offline charges manually so the reservation shows as paid; otherwise, you can leave it as is (same as other channels).

How to import external reservations into Hostaway

To successfully import reservations from Vrbo into Hostaway, ensure the CSV file contains all the mandatory fields for the import.

Review the Hostaway documentation here to identify the necessary fields, then obtain the complete data from Vrbo and format it accordingly.

Once you have the properly formatted CSV file, you can proceed with the import within Hostaway.

Steps to import external reservations into Hostaway

1. First, export a spreadsheet of all confirmed reservations taken in the last 45 days from your previous software
2. Then, use the Importing external reservations through CSV guide provided by Hostaway to bulk import the reservations into your Hostaway account
3. Be sure to attribute the reservations to the correct source, in this case, Vrbo
4. After importing the reservations, provide the updated spreadsheet with the new Hostaway reservation IDs back to the Vrbo integration specialist to complete the activation process

For scenario 3, it is mandatory to import into Hostaway all Vrbo future reservations and the ones made 45 days before the export day with the channel Vrbo selected.