Find answers to common questions about the Hostaway Early Access Program, including eligibility, participation, feedback expectations, and access to new features.

Hostaway Early Access

What are Hostaway Migration Programs?

At Hostaway, we consistently release new functions and improvements for the software. These are tested internally and by our group of early-access users. In some cases, the updates to the Hostaway software require a migration project for current clients.

Depending on the type of update, speed, and requirements, these updates will be announced by email and to the main Hostaway account owner in a Hostaway dashboard message.

Frequently asked questions

Are updates always announced?

We share and announce the updates based on the impact and in some cases, the specific client or group that needs to know about an update taking place. 

You can also find the updates in our Change log.

Are migration projects always used for updates?

No, in many cases, the updates are purely on the background, small improvements, or immediate demands by the channel partners.

How do you define and invite people to a Migration Program?

It depends on the type of migration and the time needed. In general, we invite in batches based on the number of listings, starting with the clients who have 1-5 listings and moving up from there.

What if I don't have the time to migrate?

We encourage you to take the time and migrate to new versions as soon as possible. In some cases, we can extend the migration time; in other cases, we are restricted to deadlines set by external software, channels, or partners.

I'm not an early access user. Can I still give feedback on new updates?

Yes, your feedback is always welcome and can be provided by sending a request to our support team.