Skip to main content
Sign in
Español Français Italiano
Menu

Airbnb: Host Requests to Change a Reservation

Gonçalo
  • Updated

Learn how hosts can request changes to an Airbnb reservation, which details can be modified, and when changes must be completed directly in Airbnb.

 

How can a host modify an Airbnb reservation?

  • A guest or host can require alteration to an existing reservation. At this moment, Airbnb does not allow partners to approve the alteration requests on their end, which must be done in Airbnb
  • Hosts can request a reservation alteration by changing prices and/or listing. If the guest doesn't accept the change, the reservation must be canceled
  • Alterations on Airbnb consist of some changes that can be offered/requested by the host or the guest in a reservation. The other party must accept those changes to have a confirmed reservation
  • If there is an alteration or pre-approval (special offer) on the reservation, fees that are normally included in the base price on Airbnb and are displayed in the Hostaway reservation financial breakdown will no longer be included in the breakdown, as they must be considered as part of a custom base price.

 

Alterations required from the host

The host goes to the details of a reservation and clicks on change or cancel:

 

mceclip0.png

 

The host selects to change the reservation:

 

mceclip1.png

 

The host can change:

  • Listing

  • Dates

  • Guests

  • Price

 

mceclip2.png

 

Guest accepts. During the interval process, the reservation keeps the same status, Reservation, both in Airbnb (Confirmed) and HostAway (New) it doesn't change its status to Pending. The reservation keeps the same ID as well.

 

mceclip3.png

 

Reservation is modified, and Hostaway gets a "Modified Reservation" notification (if enabled). At that moment, Hostaway changed the calendar if the dates were modified as well.

 

mceclip4.png

 

Remember that only confirmed reservations can have an alteration (if the reservation is pending, this is not applicable).

If the host is unable to modify the dates of an Airbnb reservation directly within the Hostaway platform, they will need to make the date changes directly through the Airbnb channel. Airbnb reservations cannot be edited directly within Hostaway, so the host will need to unlink and relink their Airbnb calendar in Hostaway, and then make the necessary date changes on the Airbnb platform.

Related articles