Learn how to cancel a confirmed Airbnb reservation in Hostaway, what cancellation details Airbnb requires, and how the reservation status is updated afterward.

How to cancel an Airbnb reservation?

When canceling an Airbnb reservation from Hostaway, you will be notified of the cancellation penalty amount. You will have to provide a reason and, in some cases, a sub-reason and a message to Airbnb. Only confirmed Airbnb reservations can be canceled via Hostaway.

To cancel an Airbnb reservation, please follow the next steps:

1. In a confirmed Airbnb reservation, click on the Cancel Reservation button at the top right of the reservation page
2. A pop-up will be shown displaying:
   • The penalty amount
   • Reason. After selecting a reason, a sub-reason might be displayed
   • Message to Airbnb. A message was sent to Airbnb staff, explaining the cancellation. For some sub-reasons, it is mandatory to send a message to Airbnb
   • Message to Guest. A message was sent to the guest, explaining the reasons for the cancellation

After providing the required details, the reservation will be canceled, and the reservation status will be updated.