Vrbo Quotehold (Vrbo Request to Book)
Reservations updates may contain approval/denial of bookings made for listings that are not instantly bookable, which Vrbo refers to as Quotehold listings.
If a listing is not instant bookable, then every reservation is created in "unconfirmed" status, and you have until the next Booking Update request (max 24h - and that is why most of the times the Hostaway timer will be different in these cases of the VRBO timer) to approve or decline such reservations.
If you decline the reservation, the reservation status is changed to "canceled", and this cancellation is further fetched by Vrbo through the Booking Update Service. In this case, no penalties/service fees are charged.
However, after 24 hours, fees are charged on the Vrbo side as if it were an approved reservation, and further denial of this reservation becomes a regular cancellation. In case of approval, the status of the reservation is changed to "new" on our side and this change is similarly further fetched by Vrbo through the Booking Update Service, making it a regularly confirmed reservation on their side.
Note - Reservations for Quotehold listings will block the calendar until they are approved.
How to Approve or Deny reservations from non-instant-bookable listings?
- In Reservation: The status will be "Unconfirmed"
- To Approve/Decline, you will need to open the reservation > Scroll down to the end of the Guest tab > Both buttons "Approve / Decline" will appear
The approval or decline will take a max of 24 hours to reach Vrbo as explained above: