Channel sync timing Follow

 There are two ways to connect your channels:

1. Syncing by iCal links
2. By an XML or an API connection

Syncing reservations by iCal is a traditional way that takes generally 30 minutes up to multiple days in order to complete. When you use an XML / API connection, the sync time will be way faster, from an instant up to 30 minutes depending on the sales channel. In addition, XML / API makes it also possible to sync and update other settings like daily rate synchronization, minimum stay, guest messaging and payment processing.

With the Hostaway software, you will be able to sync to most channels by the API connection.

Below you can review the sync time per channel:

Hostaway Import sync

Hostaway Export sync (For iCal it depends on the channel pickup time, we show estimations here)

• Tripadvisor uses iCal access counting for the iCal connection, this means that the iCal can only be accessed once per 2 hours. 
• If you manually accessed the same iCal as used in Hostaway, it takes another 2 hours before the Hostaway software can access it again.