Use this guide to troubleshoot Airbnb calendar issues in Hostaway, including blocked dates, sync discrepancies, minimum stay settings, transferred reservations, and availability mismatches.
Airbnb: Blocked Dates or Calendar Sync Issues
Common causes of Airbnb calendar issues
Airbnb calendar issues in Hostaway usually happen because of one of these causes:
- dates blocked by an active Airbnb reservation,
- reservations manually moved between listings,
- minimum stay settings applied at the wrong level,
- or multi-calendar display settings that make availability look incorrect.
1. Dates are blocked by an active Airbnb reservation
Blocked dates can remain on the calendar when Airbnb still considers a reservation active, even if the guest left early. In this case, Hostaway cannot manually override the blocked dates because availability is based on Airbnb’s reservation status.
What to do
- Review the reservation directly in Airbnb.
- Update the reservation in Airbnb to reflect the correct stay dates.
- If needed, ask the guest to shorten the reservation or contact Airbnb Support.
- Once Airbnb updates the reservation, Hostaway should sync the calendar automatically.
Important: Hostaway cannot manually open dates that Airbnb still considers blocked by an active reservation.
2. A reservation was transferred between listings
Calendar sync issues can also happen when a reservation is manually moved or transferred between listings in Hostaway. In those cases, the synchronization link for that booking can be lost, which may prevent Hostaway from updating or unblocking the affected dates correctly.
What to do
If the issue was caused by a moved reservation, Hostaway recommends reviewing the reservation carefully across both systems. In some cases, the documented resolution flow includes:
- temporarily unmapping the affected listing in Hostaway,
- moving the reservation manually on Airbnb,
- unblocking the dates on Airbnb,
- deleting the reservation in Hostaway,
- and then remapping the listing.
Best practice
- Avoid manually transferring reservations between listings whenever possible, since this can break sync behavior for that booking.
3. Minimum stay settings are blocking availability
If dates appear open in Hostaway but blocked or unavailable on Airbnb, the issue may be caused by minimum stay settings. Hostaway notes that Airbnb settings can behave differently depending on whether they are configured at the listing level or directly on the calendar.
What to do
- Review your minimum stay settings in both Hostaway and Airbnb.
- In Airbnb, set minimum stay rules directly on the calendar when you need them to apply to specific dates or weekends.
- Do not rely only on listing-level settings if you need date-specific control.
4. The issue is only in the multi-calendar view
Sometimes the dates are not actually blocked on Airbnb, and the issue is caused by how the multi-calendar is displayed in Hostaway. Hostaway’s guidance recommends checking listing order, preset order, and whether reservations are enabled in the calendar view.
What to do
- Go to Dashboard > Listings and review the listing order.
- In the multi-calendar, change the preset order if needed.
- Make sure Reservations are enabled in the calendar display settings.
General troubleshooting steps
If you are not sure which issue is causing the problem, use this checklist:
- Verify the reservation details in Airbnb,
- Confirm whether the dates are blocked by an active reservation
- Check whether the reservation was manually transferred between listings
- Review minimum stay settings in Airbnb and Hostaway
- Verify whether the issue is only visual in the multi-calendar
- And perform a manual sync to refresh the connection
Frequently asked questions
Why can’t I manually unblock dates in Hostaway?
Because Hostaway relies on Airbnb’s reservation and calendar data. If Airbnb still considers the dates blocked, Hostaway cannot override them.
Can I update the reservation in Hostaway to unblock the dates?
Not always. If the blocked dates depend on Airbnb’s reservation status, the change must be made in Airbnb first. Hostaway will sync the update afterward.
Why do dates look blocked even though they should be open?
Common causes include:
- an active Airbnb reservation,
- a transferred reservation,
- minimum stay settings,
- or multi-calendar display settings.