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Hostaway Early Access and Migration Programs inform you about new functions and you can sign up for as an early Beta user

  • What are Hostaway Migration Programs plus-icon minus-icon

    What are Hostaway Migration Programs? At Hostaway we day in day out release new functions and improvements for the software. These are tested internally and by our group of early access users. In some cases, the updates to the Hostaway software re...
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  • Join Hostaway early access program plus-icon minus-icon

    What is Hostaway early access program? Early access customers are typically those who like to try out new functions and software as soon as possible. All around the globe in many companies, a selected group of external early access users sign-up f...
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  • Unified Inbox plus-icon minus-icon

    The new Unified Inbox centralizes all host-guest communication under one tool removing the need to move between different OTA’s applications and even devices in order to save time and increase responsiveness. With the ability to send channel messa...
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  • How to use WhatsApp plus-icon minus-icon

    You'll be able to communicate by WhatsApp by selecting the following option in the guest communication thread:If you don't see this option in your account please contact support@hostaway.com (The support team might need to activate the feature for...
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  • Understanding how to use Whatsapp Business Message Templates plus-icon minus-icon

    As per Whatsapp's Business rules, in order to start a conversation with your guest a pre-made message template needs to be used.Hostaway provides you with four pre-made, Whatsapp-approved message templates that can be used over and over. At this t...
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  • Guest email customization plus-icon minus-icon

      By default all emails sent from the Hostaway account to the guest show the Hostaway email address instead of your company email address. With this feature, all the outgoing emails you send through Hostaway will appear as sent from your admin acc...
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  • Guest Credit Card Pre-Auth FAQ plus-icon minus-icon

      What is a pre-authorization? Authorization hold (also card authorization, pre-authorization, or pre-auth) is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approved by the cardholder, reducing...
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  • Creating an automated Pre-Authorization plus-icon minus-icon

      This feature allows Hostaway customers to hold and capture if needed a certain amount from guest credit cards during the reservation process as means to set up refundable damage deposits or security deposits. Authorization hold (also card author...
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  • Unified Inbox FAQ plus-icon minus-icon

    If I mark a message read or unread, will it be done so for all my users? No, it will only be marked read or unread for the user that has performed the action. The rest of the users will see the message in its original status until they change it. ...
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