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  • Step-By-Step: Connect an Airbnb Pro Account in Hostaway Dashboard plus-icon minus-icon

    Connect to Airbnb Important to note: Once Airbnb is connected, Hostaway is the Master Calendar for the property. All changes to availability and rates should be done in Hostaway only. When importing a listing, initial availability and rates will...
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  • How to update your listing content (fields) when using Airbnb Pro connection? plus-icon minus-icon

    Update listing content in Airbnb When you do changes in the calendar section, they will be synced with Airbnb automatically. However, when you change settings and/or content in the listing section, you'll need to export them to Airbnb by clicking ...
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  • Airbnb Pro connection (FAQ) plus-icon minus-icon

    Airbnb FAQ Can I connect more than one Airbnb account in the same Hostway account? Yes you can. We suggest that you do the procedure using an incognito window for one account then logout of that Airbnb account and do the same procedure back again ...
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  • Airbnb Official Special offers plus-icon minus-icon

    Airbnb Official Special offers Special offers allow hosts to set a custom price for a guest who sends a booking inquiry. If a guest has already submitted a reservation request or has confirmed a reservation, the host doesn't have the option to sen...
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  • Airbnb Pro Special Offers (FAQ) plus-icon minus-icon

    Airbnb Special Offers FAQ Can I have Special Offers for other cases other than inquiries? No, if the guest already submitted a reservation request or has confirmed a reservation, the host does not have the option to send a special offer. Can I man...
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  • Airbnb Rule-sets in Hostaway calendar (Seasonal Rules) plus-icon minus-icon

    Airbnb Seasonal Rules This feature will provide you with advanced tools to manage pricing and availability settings on the calendar level for Airbnb. With the Airbnb Pro connection and this tool, you will be able to export/apply the rules to the A...
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  • Seasonal Rules (Airbnb Rule-set) (FAQ) plus-icon minus-icon

    Seasonal Rules FAQ  Are there seasonal rules for other channels? Yes, read more on seasonal rules for all channels here. Where can I see this feature? It will be available in the individual and multi-calendar (if you don't see it please contact su...
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  • How can a guest modify a reservation? (Airbnb Pro) plus-icon minus-icon

    Guest reservation modification  A guest or host can require alteration to an existing reservation. At this moment Airbnb does not allow partners to approve the alterations requests on their end and this must be done in Airbnb.  If the Host cannot ...
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  • How can a host modify a reservation? (Airbnb Pro) plus-icon minus-icon

    Host reservation modification A guest or host can require alteration to an existing reservation. At this moment Airbnb does not allow partners to approve the alterations requests on their end and this must be done in Airbnb.  Hosts can request a r...
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  • Airbnb listing content update - Saving option plus-icon minus-icon

    Saving options and updating listing content from Hostaway to Airbnb Once connected with Airbnb, the content-related changes should be done directly in Hostaway.  Calendar updates (prices, min LOS, availability) will be synced with Airbnb automatic...
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  • Add or map new listing from Airbnb in Hostaway plus-icon minus-icon

    Add/map a Hostaway listing to Airbnb To add or map a new Airbnb listing you'll need to follow the below steps: Click in "Channel Manager" followed by "Channels" Click in "Configure" in front of Airbnb Pro        3. In the account the listing is...
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  • Airbnb STR listing license plus-icon minus-icon

    Airbnb STR license In various countries and city's you will have to have a valid license for your short term rental property. Without this license, your listing might not be published or can only accept guests staying for a minimum of 30 days. To ...
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  • How to delete an Airbnb account? plus-icon minus-icon

    Delete an Airbnb connection in Hostaway If you wish to remove an Airbnb account, please follow these steps: Make sure that the Hostaway listings mapped to Airbnb listings that are under this account are not mapped anymore Go to Channel Manager > ...
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  • Airbnb - How to list or delist a listing in Hostaway? plus-icon minus-icon

    For Airbnb, list/delist a listing in Hostaway The option to list or delist is no longer editable in Airbnb.   If you wish to list or delist, you will need to do it directly in the Hostaway dashboard by going to Channel manager > Listing Mapping >...
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  • Airbnb connection lost plus-icon minus-icon

    Airbnb connection lost It might happen that the API connection between Hostaway and Airbnb is lost on the Airbnb side. This means that data will stop being synced (reservations, calendar updates, messages, etc) One of the main reasons is that you ...
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  • Suspended listings in Airbnb plus-icon minus-icon

    Suspended listings in Airbnb When a listing is suspended by the Trust & Safety team of Airbnb it starts generating sync errors which eventually will make the Hostaway system turn OFF the sync with Airbnb for that listing and flag it in the Hostawa...
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  • Airbnb financial data - Understanding the Airbnb fields plus-icon minus-icon

    Airbnb Financial Data This article is for you if you are working on a financial report and would like more information about the different Airbnb fields (financial data). Step-by-step guide Go to Reservations Find the filters that start with "Air...
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  • Why does the nightly rate appears to be different in Airbnb and in Hostaway? plus-icon minus-icon

    How does Airbnb calculate the nightly price? In Hostaway, you can set up a nightly rate in the calendar. Note that you can also add a markup for Airbnb channel. Here are the rates with markups: 8/14/2021 >  324.80 8/15/2021 > 324.80 8/16/2021 > 4...
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