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Connect your Booking.com account to the channel management software

  • Booking.com listing content and settings export plus-icon minus-icon

    There are 2 ways to connect with Booking.com: by exporting your listings to Booking.com if you don´t have them created yet or by mapping your existing Booking.com properties with Hostaway listing ID.   For more information please check here: How t...
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  • Step-by-step: Connect with Booking.com plus-icon minus-icon

    Step-by-step guide Once a property is live on Booking.com, you can connect it through the Booking.com Extranet. Step 1 - Prepare your Property in Booking.com Before you start, please ensure you have everything needed to connect: Each room catego...
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  • Booking.com exporting new listings plus-icon minus-icon

    The Hostaway software allows you to create new listings on Booking.com by automatic export. Allowing you to activate your properties on Booking.com faster than by creating each one manually. We advice using this function if you have many listings ...
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  • Adding and Editing Booking.com Rate Plans plus-icon minus-icon

    During the initial connection to Booking.com, we import the rate plans that are currently in place for your property. A common question we usually get asked is: "I have set up a new rate plan on my already connected Booking.com listing on Hostaway...
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  • Booking.com Guest Messaging plus-icon minus-icon

    The Hostaway software allows you to send out messages and emails to the guests and receive the replies from the guests in the Hostaway software. The Booking.com Messaging API is now available for all listings that are fully active in the channel! ...
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  • How to report credit card as invalid for Booking.com? plus-icon minus-icon

    Go to Reservations > select the reservation and click on Edit > go to Payment > Report credit card as invalid:     Once you mark the card as invalid, the guest will be requested to add new card details within 24 hours. You’ll get an email when t...
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  • Booking.com: What should I do if a card is declined? plus-icon minus-icon

    If the payment failed, you can mark the credit card as invalid. Go to Reservations > select the reservation and click on Edit > go to Payment > Report credit card as invalid:     Once you mark the card as invalid, the guest will be requested to a...
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  • Setting Bookable Time / Minimum Advanced Reservation for Booking.com Reservations plus-icon minus-icon

    If you want to avoid same-day bookings for only Booking.com reservations, you have two options that you can do on your Booking.com Extranet portal:   Option 1 via the EXTRANET CALENDAR: This is highly recommended before connecting the property to ...
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  • Common Booking.com Connection Issues plus-icon minus-icon

    It's easy to connect to Booking.com if you've followed our steps here! However, there may be times when you've already mapped the properties in the dashboard but then after verification and testing, you've noticed the rates or availability is not ...
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  • Booking.com Frequently Asked Questions (FAQ) plus-icon minus-icon

    How do I connect a Booking.com account? Follow the steps in this great support article Step-by-Step Connect with Booking.com   How do I import new listings from Booking.com? If you wish to export Hostaway listings to Booking.com: Booking.com Expor...
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