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Hostaway account, billing & cancellations

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Find out more about your Hostaway subscription, payment method and cancellations

  • Canceling Your Hostaway Account plus-icon minus-icon

      If you need to cancel your account, below are the steps to follow. Step by step: Sign in to your Hostaway account. Go to the Settings section Select Account Click on the red button Deactivate Account To assist you with your request, one of...
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  • Account and Billing plus-icon minus-icon

    Everything you need to know about your hostaway subscription and payments Payment methods We only accept payments via credit card.Find more information on how to add a new credit card. Missing payments In case we were not able to charge your credi...
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  • Account and Billing FAQ plus-icon minus-icon

    Account and Billing FAQ Below we listed various FAQs regarding your Hostaway account billing processes. What is considered a "listing" for my account? A listing is any manually created or imported "listings" that gets its own HW listing id number....
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  • How to add/Delete a credit card in Hostaway? plus-icon minus-icon

    How to add/Delete a credit card? Add a credit card This is about how you can use a credit card to pay your monthly Hostaway subscription. This is not about how a guest can add a Credit Card. If you need to add a credit card because you have lost t...
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  • How does Hostaway billing work? plus-icon minus-icon

    How does Hostaway billing work? Hostaway charges you accordingly to the number of listings you have in your account.Important: Even if a listing is not connected to any channel, you will be charged for it. How much am I being billed per listing? Y...
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  • Failed subscription payments plus-icon minus-icon

    Failed subscription payments When you are subscribed to the use of the Hostaway software you will be asked to provide a debit or credit card that can be monthly charged. Your card will be charged by Hostaway OY, based in Finland, Europe by the use...
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  • I have a refund/dispute request? plus-icon minus-icon

    How to deal with refund/dispute requests? At Hostaway we always try to be transparent regarding your monthly billing. When you have doubts around a charge made, review your contract and/or the articles pro-rated billing, delete a listing, or cance...
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